** Follow up from DJI **
Thanks for your patience.
For the unfortunate incident happened to your drone, we have confirmed it as a warranty case according to our analysis.
We would like to offer you a 100% off coupon code for the item linked below, then you can place an order from DJI online store:
----------If the model is incorrect, please let us know.
----------Sorry that it is not available to apply the value of the discount to any other model other than the original model, or to credit the value to your account.
If you would like to take the offer, please reply to my email directly, for example “I accept the offer.” And may I know when you place the order, do you want to ship the aircraft to Canada?
It’s most advised for you to reply to this email directly, for I will get the coupon code ready.
Should you have more questions, please feel free to let me know.
Best Regards,
Sophia
DJI Tech Support
Hello all,
After a new firmware upgrade, I took out the mavic last Sunday and lost all connection with it after a while.
Pressed return home but it didn't come back.
Anyway...the log is with DJI but I was wondering what anyone here thought of it.
Thanks
I've uploaded the txt file.
Thanks for your patience.
For the unfortunate incident happened to your drone, we have confirmed it as a warranty case according to our analysis.
We would like to offer you a 100% off coupon code for the item linked below, then you can place an order from DJI online store:
----------If the model is incorrect, please let us know.
----------Sorry that it is not available to apply the value of the discount to any other model other than the original model, or to credit the value to your account.
If you would like to take the offer, please reply to my email directly, for example “I accept the offer.” And may I know when you place the order, do you want to ship the aircraft to Canada?
It’s most advised for you to reply to this email directly, for I will get the coupon code ready.
Should you have more questions, please feel free to let me know.
Best Regards,
Sophia
DJI Tech Support
Hello all,
After a new firmware upgrade, I took out the mavic last Sunday and lost all connection with it after a while.
Pressed return home but it didn't come back.
Anyway...the log is with DJI but I was wondering what anyone here thought of it.
Thanks
I've uploaded the txt file.
Attachments
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