Lost my drone
- Thread starter BIGSTALKS
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I've waited long enough here. No flight log means pilot error. I'm calling pilot error.
And a fantastic log it is, but not the one I want to see.there is my log. look at that
And a fantastic log it is, but not the one I want to see.
i can send more, if are you hungry for more
Same thing happened to me yesterday
My drone crashed into a cliff after it just flew away when it lost connection
No thanks.
okay, no prob
if you see my log, you found something error in the infos? always i have inconsisten firmware message, but seemingly my "mantis" flying nicely.
Kilrah
Well-Known Member
The point is that it's common for any technical device to have a higher "early failure rate", where manufacturing or other defects show up in the first few hours of operation. So many will want to keep it safe for a few hours until they've gained enough confidence that it won't fail on them.
I had a similar incident on March 1st at roughly the same distance when I lost connection then briefly reconnected before losing connection again. I have DJI Care but after sending the logs they state it was pilot error as it shows joy stick control used to descend the drone and ultimately send it into water. For me it seems crazy as I had no connection on the phone or controller, obstacle avoidance should have stopped a water landing and more to the point the duration of connection loss should have initiated a RTH.
Have you checked the logs on you phone to see the last recorded location?
Sorry it's not good news as mine was only a few months old but hardly used as I was waiting on decent weather as I live in Scotland.
Good luck anyway!
What about that keep in sight bit? Also new pilot that for the first year my logbook reads Insight travel only.
Oingo Boingo
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Oingo Boingo
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Just a heads up, check with amazon that they are not expecting the actual drone back. Mate of mine had a similar issue. When they got the box without the drone they called him and asked him to ship it back as well.... Needless to say he was not happyDoes this answer your concern,
And yes I have to send all original stuff such as the controller and charger
I am constantly bemused by the number of "lost drones" for which the owners seem incapable of uploading the flightlog.txt After a while I start wondering if this is because these peeps are aware that the loss is indeed because of pilot error, or at least suspicious that it may be, and are reluctant to have their "loss" scrutinised?
I am not saying that this particular case falls into any bracket but it seems like the norm today to go on forums or post YouTube videos that make claims that a product is faulty and that's why mine broke. The people then hope that the thread or video gains traction and sympathy so that they can send the link to a CSR agent as leverage to get a refund or new product. For anybody even remotely thinking about trying one of those with Amazon, your going to find they are absolutely unmovable when it comes to staying on script.
For Example I bought my Nikon D500 DSLR in November 2016 and just one week later Nikon offered the same package I got plus an additional $460 Battery Grip for free to all dealers including Amazon and BH etc.
As a good Amazon customer I called them and asked if I could just get the Battery Grip. They told me NO right off the bat. I asked for a supervisor and he told me just send back the camera under the 30 day A-Z guarantee and then order a new one.
I asked him if I could speak to the head supervisor. After a 20 minute hold I got him. We talked for 45 minutes and got along great, we our still sort of friends today in that he gave me his personal company email address and I have corresponded with him when I have major problems.
Anyway I asked him why would they want me to send back the whole Camera Bundle which already looks used and then Amazon gets stuck with it as a warehouse deal and have to refund me all my money, just so I can get the same camera with the free Grip. It makes no sense, just send me the Grip, save yourselves some money, I don't want to send back a working Camera, it's bad Karma!
He said to me that he totally agrees but Amazon has given them some strict guidelines that they have to follow, they always try to put the customer first so they are offering me the 30 return option but beyond that they will not waiver from the rule book no matter what the situation. Anyway I needed my Camera for a trip and I was not interested enough in the Grip to do without having the Camera for the trip, so I just kept it. Plus I really felt like if I sent it back I might some how be sending back an A1 camera and end up with a lemon as ironic punishment.
I went to DPreview forum and wow there where several people in the same boat as me. Most seemed to be sending theirs back to Amazon and B&H and then selling the Grip out of the replacement package on eBay.
Good luck to all those that think they are going to send back a box without the Drone to Amazon. Your going to find your credit card billed almost instantly.
For Example I bought my Nikon D500 DSLR in November 2016 and just one week later Nikon offered the same package I got plus an additional $460 Battery Grip for free to all dealers including Amazon and BH etc.
As a good Amazon customer I called them and asked if I could just get the Battery Grip. They told me NO right off the bat. I asked for a supervisor and he told me just send back the camera under the 30 day A-Z guarantee and then order a new one.
I asked him if I could speak to the head supervisor. After a 20 minute hold I got him. We talked for 45 minutes and got along great, we our still sort of friends today in that he gave me his personal company email address and I have corresponded with him when I have major problems.
Anyway I asked him why would they want me to send back the whole Camera Bundle which already looks used and then Amazon gets stuck with it as a warehouse deal and have to refund me all my money, just so I can get the same camera with the free Grip. It makes no sense, just send me the Grip, save yourselves some money, I don't want to send back a working Camera, it's bad Karma!
He said to me that he totally agrees but Amazon has given them some strict guidelines that they have to follow, they always try to put the customer first so they are offering me the 30 return option but beyond that they will not waiver from the rule book no matter what the situation. Anyway I needed my Camera for a trip and I was not interested enough in the Grip to do without having the Camera for the trip, so I just kept it. Plus I really felt like if I sent it back I might some how be sending back an A1 camera and end up with a lemon as ironic punishment.
I went to DPreview forum and wow there where several people in the same boat as me. Most seemed to be sending theirs back to Amazon and B&H and then selling the Grip out of the replacement package on eBay.
Good luck to all those that think they are going to send back a box without the Drone to Amazon. Your going to find your credit card billed almost instantly.
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