I lost my Mavic 2 Zoom about a month after purchase. I flew along the shore in Florida but about 100 yds out over the water, parallel to the shore, roughly. I had the drone in sight, but lost all contact instantly. The controller immediately began searching to reconnect. The aircraft also failed to RTH as it was set to do and had done in the past. I could see the aircraft over the water hovering with 28 minutes of battery remaining. All attempts to reconnect failed. I couldn't stand there and watch my drone go in the drink, so I left.
I filed a claim with DJI and after uploading my flight data and explaining what happened, they've offered me a 30% discount on a new aircraft (only). I realize that without the old lost aircraft, they are in a tough spot. I suppose I could have dropped the drone into a waiting boat and then falsely claim I lost it. Anyway....
I responded and asked for a discount on a new controller as well, being that I can no longer trust the controller to not have been the problem that caused my original loss. They replied that I am free to send the controller in for warranty repair, but no discount on a new one. What happens if they find a faulty controller?
Not looking for something for nothing, but at these price points, I would hope DJI would work to keep the customers they have than to overly protect themselves from fraud. I lost a $1300 drone by obvious failure of the product. Should I pursue a controller repair or call it and buy a new drone with controller?
I filed a claim with DJI and after uploading my flight data and explaining what happened, they've offered me a 30% discount on a new aircraft (only). I realize that without the old lost aircraft, they are in a tough spot. I suppose I could have dropped the drone into a waiting boat and then falsely claim I lost it. Anyway....
I responded and asked for a discount on a new controller as well, being that I can no longer trust the controller to not have been the problem that caused my original loss. They replied that I am free to send the controller in for warranty repair, but no discount on a new one. What happens if they find a faulty controller?
Not looking for something for nothing, but at these price points, I would hope DJI would work to keep the customers they have than to overly protect themselves from fraud. I lost a $1300 drone by obvious failure of the product. Should I pursue a controller repair or call it and buy a new drone with controller?
