- Joined
- Mar 26, 2018
- Messages
- 217
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- 67
At this point I was done with emails. I asked to speak with a supervisor. Supervisor echoed DJI position; It’s a non-warranty repair and could not confirm that DJI would also fix the missing data file issue. I then asked to speak to his boss. He elevated it and I got a call from a manager in China (according to my caller ID). All he did was reinforce DJI’s position that the drone was damaged and that now because DJI believed it had been opened and tampered with so the warranty was VOID, the matter was final, no further discussion.
I hung up and immediately place a call to Amazon (from whom I’d purchased everything) and explained what DJI was claiming, that the unit had been opened and tampered with and that I’d never opened and tamper with the drone. Also, the 12 month warranty, according to DJI, was now void. Several things I can think could have happened are; 1. DJI was wrong in their assessment or got my drone mixed up with another drone that was sent in for repair (either way DJI Voided the warranty for my serial number) or 2. the unit was a used/returned system to start with and that the retail (Amazon) vendor (a DJI Authorized retailer) had supplied it to Amazon as a new item. Amazon agreed to except all the original purchase items/accessories for a refund. THANKS AMAZON.
Contacted DJI and told them I did NOT want any repair work to be done and to ship my drone and controller back to me. Two weeks later and more emails and phone calls "Where is my drone" it finally showed up.
I hung up and immediately place a call to Amazon (from whom I’d purchased everything) and explained what DJI was claiming, that the unit had been opened and tampered with and that I’d never opened and tamper with the drone. Also, the 12 month warranty, according to DJI, was now void. Several things I can think could have happened are; 1. DJI was wrong in their assessment or got my drone mixed up with another drone that was sent in for repair (either way DJI Voided the warranty for my serial number) or 2. the unit was a used/returned system to start with and that the retail (Amazon) vendor (a DJI Authorized retailer) had supplied it to Amazon as a new item. Amazon agreed to except all the original purchase items/accessories for a refund. THANKS AMAZON.
Contacted DJI and told them I did NOT want any repair work to be done and to ship my drone and controller back to me. Two weeks later and more emails and phone calls "Where is my drone" it finally showed up.
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