mavic air 2 care refresh question, pls answer if possible!

[Jordaneer]

So I accidentally flew my MA2 into a tree right after take-off (pilot error, but I understand) and the gimbal broke in half, I was able to find the part of the gimbal that was still attached to the drone but I can't find the actual camera part, do I need to find this part of the gimbal for my care refresh claim? Dji support wasn't open so I couldn't ask them,

This is what I have

 

[Starhawk]

You just need the body of the drone to take advantage of DJI Care/refresh

 

[Jordaneer]

You just need the body of the drone to take advantage of DJI Care/refresh

So what I have is okay?

 

[Starhawk]

So what I have is okay?

Yes

 

[WithTheBirds]

Will interesting to see how you go and whether DJI attempt to be sticklers to their own fine print....

Under the care refresh term, specifically exclusions;

Ⅱ. Exclusions


DJI Care Refresh does not cover the following:

1) The date when you apply for the replacement is not within the period of validity of your replacement service.
2) The corresponding parts have not been shipped out within seven natural days after the Online Service case is submitted. Or, the corresponding parts have not been shipped out within three days after the Express case is submitted.
3) The replacement times have been used up.
4) The part is not covered by the replacement service.
5) Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.
6) Some or all of the parts that are covered by the replacement service are lost.

Let us know how this works out.....

 

[Jordaneer]

Will be I treating to see how you go and whether DJI attempt to be sticklers to their own fine print....

Under the care refresh term, specifically exclusions;

Ⅱ. Exclusions


DJI Care Refresh does not cover the following:

1) The date when you apply for the replacement is not within the period of validity of your replacement service.
2) The corresponding parts have not been shipped out within seven natural days after the Online Service case is submitted. Or, the corresponding parts have not been shipped out within three days after the Express case is submitted.
3) The replacement times have been used up.
4) The part is not covered by the replacement service.
5) Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.
6) Some or all of the parts that are covered by the replacement service are lost.

Let us know how this works out.....

I decided to spend the time and was able to recover the gimbal, it took a good 45 minutes to find even though I knew roughly where it would be

 

[WithTheBirds]

I decided to spend the time and was able to recover the gimbal, it took a good 45 minutes to find even though I knew roughly where it would be

Your good to go then it would seem..... Great news