Mavic Air crashed and broke rear arm

[xeeshanajmal]

Hi everyone..

Today my mavic air just crashed into a rock. The rear leg is broken but still intact and there is some scratches on the top cover. Pictures are attached. It is just a couple of months old and I didn't uses the card.

Should I send it to DJI Repair or is there any other solution..?? I am in Saudi Arabia and I don't have too many options here. The nearest DJI repair is in Kuwait.

Second question is that will it be covered in warranty or I have to pay the whole sum..??

Your guidance and suggestions are highly appreciated.
Thanks a lot..8

 

[runeOfRune]

If you have Care Refresh, send it. Otherwise I don't think it falls under warranty as it was you who crashed it

You can replace that entire arm assembly together with the mount, it's around $50 on Amazon. Requires a bit of soldering.

 

[xeeshanajmal]

If you have Care Refresh, send it. Otherwise I don't think it falls under warranty as it was you who crashed it

You can replace that entire arm assembly together with the mount, it's around $50 on Amazon. Requires a bit of soldering.

I have Care Refresh. I bought around 2 months ago. Care Refresh will cover the cost..??
and Thanks for your guidance.

 

[yusufhafez]

Yikes! Maybe check eBay for a parted out one.

 

[runeOfRune]

Care refresh covers everything as long as you retrieve the drone, so yes.

 

[Detritalgeo]

It looks like the leg is fine,.. From the photo, all you need is the leg attachments axis..

This will require complete disassembly and de-soldering the motor to fix.

If you have Care Refresh maybe just do that.

 

[Thomas B]

I have Care Refresh. I bought around 2 months ago. Care Refresh will cover the cost..??
and Thanks for your guidance.

Use your Care Refresh. It’s why you bought it. Then in a worst case scenario of some malfunction on the replacement you have free options to get it right. Self modifying might void your Refresh.

 

[AMann]

^^^voided warranty^^^ mentioned by Thomas is the correct reason to send it to DJI, but also with care refresh, they might find that there was a malfunction and will replace it for free anyway and you don’t have to use your credits yet.

 

[John MacAulay]

Yes, with care refresh I would just send it in. You get 2 replacements if necessary under care refresh. You could get into repairs and soldering after that if necessary. Hopefully, it won't be.

 

[ThePilot011]

Sorry to hear about that. If you have DJI Care you should get a replacement for a fee.