I am just copy and pasting this from the DJI forum post I made.
OK, I am seriouly frustrated and it is not just the mavic.
The last P4 I had that was a refurbished that was sent to me would not record the homepoint using the Go4 app and I figured it was a bad tramitter in the P4 because I tested it with the iphone 5s, 6+, 6+ and what I normally fly with the iPad Pro 9.7 LTE with cellular activated. None of these worked and so I figured it was just a bad transmitter from the bird.
I have friends at DJI and they just took it in here locally and are sending me another one.
Now I have the Mavic. it sets the homepoint at the bird just fine on take off. Howeer, IT WILL NOT set a HP, EXACTLY like it woldn't for the P4 and witht the same tests. I tried with all the above mentioned devices. "GPS signal too weak, cannon set homepoint".
This is now the brand new Mavcic. First, I want to buy the refresh but I wont spend more money on something that is not working and I will just return it if it's not going to work.
I called the regular call center and since they barely understood the question, the upgraded me to a higher tier tech who DID know exactly what I was talking about but the problem was new to her.
My "friends" and DJI are production specialists who know the birds in and out and he was in fact working on a celebrity fix and at the time had a P4 and a P4O+ in front of him and I asked him to test the homepoint. He thougtht I was crazy. The P4 (the older one) worked, he was able ot set the homepoint but the P4P+ he replicated my problem to a T and was not able to set the home point.
For pople that are on boats, shooting commercials, or if there god forbid is a glitch homepoint sent far away, there is no way to fix it. And if you accidently sent one at the bird, you better get it home on your own and without RTH because you wont be able to RTH it.
This is not an unserious problem and to the uninitiated they will just call it a "fly away". It wouldn't be.
Not being able to set a dynamic HP or follow me use is not okay on a brand new machine.
So unless there is an ancknowledgement of the issue from DJI at a minimum or a firmware update that fixes it, I won't be ordering my $12K I2, let alone the Mavic. I believe there are lot of people using the Mavic because they are first time consumers that are unaware of this issue. That is my working theory.
It is important to mention that the tier 3 person I spoke with was able to replicate the problem several times. So there is an issue. I don't know if it's bird wide, or if it's a certain carrier but it's definitely AT&T and Verizon I believe.
It might be a settting on the phone. I DO not know but I won't fly a bird that doesn't have an atti mode and that won't set a HP so I can't even test it.
Here are my working theories:
1) you guys changed transmitter from the bird and it was in my refurb P4 and my new Mavic and not strong enough for the iphone)
2) just a software glitch that needs to be fixed
3) I had a third that escapes me now. Ugh. Add any other threroies.
Anyone that has a Macvic or maybe a P4P+ (which I have not done), please do this and report what happenes. Go to the MC settings (the thing that looks like a fan) and see if you can set a homepoint at the location of the RC and have it say "homepoint set" (only people with iphones and LTE ipads). If you have an Android phone, it won't replicate the problem. Different software, diiferent hardwar and please report back your finding. Also if you want to check "Follow Me" that also uses the GPS in your phone or tab.
THANKS!
OK, I am seriouly frustrated and it is not just the mavic.
The last P4 I had that was a refurbished that was sent to me would not record the homepoint using the Go4 app and I figured it was a bad tramitter in the P4 because I tested it with the iphone 5s, 6+, 6+ and what I normally fly with the iPad Pro 9.7 LTE with cellular activated. None of these worked and so I figured it was just a bad transmitter from the bird.
I have friends at DJI and they just took it in here locally and are sending me another one.
Now I have the Mavic. it sets the homepoint at the bird just fine on take off. Howeer, IT WILL NOT set a HP, EXACTLY like it woldn't for the P4 and witht the same tests. I tried with all the above mentioned devices. "GPS signal too weak, cannon set homepoint".
This is now the brand new Mavcic. First, I want to buy the refresh but I wont spend more money on something that is not working and I will just return it if it's not going to work.
I called the regular call center and since they barely understood the question, the upgraded me to a higher tier tech who DID know exactly what I was talking about but the problem was new to her.
My "friends" and DJI are production specialists who know the birds in and out and he was in fact working on a celebrity fix and at the time had a P4 and a P4O+ in front of him and I asked him to test the homepoint. He thougtht I was crazy. The P4 (the older one) worked, he was able ot set the homepoint but the P4P+ he replicated my problem to a T and was not able to set the home point.
For pople that are on boats, shooting commercials, or if there god forbid is a glitch homepoint sent far away, there is no way to fix it. And if you accidently sent one at the bird, you better get it home on your own and without RTH because you wont be able to RTH it.
This is not an unserious problem and to the uninitiated they will just call it a "fly away". It wouldn't be.
Not being able to set a dynamic HP or follow me use is not okay on a brand new machine.
So unless there is an ancknowledgement of the issue from DJI at a minimum or a firmware update that fixes it, I won't be ordering my $12K I2, let alone the Mavic. I believe there are lot of people using the Mavic because they are first time consumers that are unaware of this issue. That is my working theory.
It is important to mention that the tier 3 person I spoke with was able to replicate the problem several times. So there is an issue. I don't know if it's bird wide, or if it's a certain carrier but it's definitely AT&T and Verizon I believe.
It might be a settting on the phone. I DO not know but I won't fly a bird that doesn't have an atti mode and that won't set a HP so I can't even test it.
Here are my working theories:
1) you guys changed transmitter from the bird and it was in my refurb P4 and my new Mavic and not strong enough for the iphone)
2) just a software glitch that needs to be fixed
3) I had a third that escapes me now. Ugh. Add any other threroies.
Anyone that has a Macvic or maybe a P4P+ (which I have not done), please do this and report what happenes. Go to the MC settings (the thing that looks like a fan) and see if you can set a homepoint at the location of the RC and have it say "homepoint set" (only people with iphones and LTE ipads). If you have an Android phone, it won't replicate the problem. Different software, diiferent hardwar and please report back your finding. Also if you want to check "Follow Me" that also uses the GPS in your phone or tab.
THANKS!
