It jumps on a lake. All I did was pressed the RTH button, watched her coming and all of a sudden, something popped off which i suspect the battery because it's big and boxy, then followed the drone.
I have all the data. Off course when the battery popped off, the data stops.
DJI said everything was good but there was no more data after it stops so they really cannot determine what happened next. So they're not replacing it. Yes I have Refresh.
The lake is a drinking reservoir. I talked to the district manager who manages the lake and told me we cannot jump in there. It means I cannot recover it. But I'm pretty sure there was no human error. The outside temperature was 84F(28.8C). I have more than enough battery.
The battery temp started at 100 then it went 103 then 107F in less than 4minutes.
Here's the last flight data for you to see.
and this the flight a couple of minutes before the last flight, it was successful.
I'm very frustrated with DJI. And even if they'll replace it. I'm not sure if i'm confident enough to fly again with DJI.
How will you reply DJI.
This is what they said:
"The record ended without any sign of abnormality, so we could not verify what happened afterward.
We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another one, we can offer you a 30% off discount for Mavic 2 Pro without the charger and remote controller."
Thanks mates,
Vinz
I have all the data. Off course when the battery popped off, the data stops.
DJI said everything was good but there was no more data after it stops so they really cannot determine what happened next. So they're not replacing it. Yes I have Refresh.
The lake is a drinking reservoir. I talked to the district manager who manages the lake and told me we cannot jump in there. It means I cannot recover it. But I'm pretty sure there was no human error. The outside temperature was 84F(28.8C). I have more than enough battery.
The battery temp started at 100 then it went 103 then 107F in less than 4minutes.
Here's the last flight data for you to see.
and this the flight a couple of minutes before the last flight, it was successful.
I'm very frustrated with DJI. And even if they'll replace it. I'm not sure if i'm confident enough to fly again with DJI.
How will you reply DJI.
This is what they said:
"The record ended without any sign of abnormality, so we could not verify what happened afterward.
We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another one, we can offer you a 30% off discount for Mavic 2 Pro without the charger and remote controller."
Thanks mates,
Vinz