My Adorama Mavic 4 Pro Fly More Combo Post-Purchase Experiences

[Starz]

It's a huge profit center for them

If I had 10% of what CR generates back to DJI, several of us could live the dream!

 

[alfo2010]

I live in Canada so I had no issues buying my Mavic 4 Fly More Kit, RC Rro 2, 240W charger or anything else. What caught my attention about this posting is that Adorama appears that they did not inform buyers in advance of the sale that they cannot register their drone and buy a warranty and there is no parts availability. I wonder where Adorama and B&H are buying these drones? I don't think that they are buying them from DJI, they are most likley buying them from some company that has purchased them from DJI. It's unfortunate that the Mavic 4 Pro is not available to US customers as it is a great drone.

 

[KS-6]

What caught my attention about this posting is that Adorama appears that they did not inform buyers in advance of the sale that they cannot register their drone and buy a warranty and there is no parts availability.

How are we not able to register them, any official source for this? And it has been fairly well vetted that it will come with a standard 1 year warranty, just no care refresh is available. As far as parts, that remains to be seen as does actual warranty work when and if it is needed.

My M4P CC kit is out for delivery this afternoon, I'll be able to do a basic setup, ground check and firmware update on it but no flight due to hot and very windy conditions for the day, so tomorrow AM will be it's check flight for cameras Q/C.

 

[Starz]

It’s registered to your DJI account as soon as you hit the activation button. I’ve not seen or read of anything that indicates an activation issue regarding location of where that activation button is pushed.

 

[Bella]

Follow-up to my order that is lost: Adorama said it is not their fault even though UPS has yet to receive it. They are refusing to send a replacement and making me wait 1-2 weeks for a refund (said I should be patient). Anyone considering purchasing from Adorama, maybe reconsider. I ordered the CC on a Friday and it said it would ship the following Monday. Adorama provided a UPS tracking number on Monday but it never made any progress in the UPS system after 5 days and still shows as waiting to be handed off to them. Chatted with a rep twice and first they asked me if I wanted to cancel (which I questioned since how could I cancel if they had already shipped it?) Second rep said they don't really have them even though their website says they are shipping same or next day. So they are clearly selling international stock they get from Canada. Super-shady operation if you ask me. I get it, US people want to purchase but I feel like Adorama is misrepresenting and trying to take advantage of the situation in any kind of cut-throat method possible. I wonder if these were available so readily from the right channels why B&H doesn't offer the same deal - surely they would have them before anyone else if it was legit?

 

[mavic3usa]

Follow-up to my order that is lost: Adorama said it is not their fault even though UPS has yet to receive it. They are refusing to send a replacement and making me wait 1-2 weeks for a refund (said I should be patient). Anyone considering purchasing from Adorama, maybe reconsider. I ordered the CC on a Friday and it said it would ship the following Monday. Adorama provided a UPS tracking number on Monday but it never made any progress in the UPS system after 5 days and still shows as waiting to be handed off to them. Chatted with a rep twice and first they asked me if I wanted to cancel (which I questioned since how could I cancel if they had already shipped it?) Second rep said they don't really have them even though their website says they are shipping same or next day. So they are clearly selling international stock they get from Canada. Super-shady operation if you ask me. I get it, US people want to purchase but I feel like Adorama is misrepresenting and trying to take advantage of the situation in any kind of cut-throat method possible. I wonder if these were available so readily from the right channels why B&H doesn't offer the same deal - surely they would have them before anyone else if it was legit?

Sorry about your mishap but you are way off base here. Too much to go into right now but I disagree with 90% of what you said. The situation is not ideal and no one knows for sure how each and every individual shipment is going to work out because there are so many factors involved during these extraordinary times. Understand your frustrations not getting your package but there is absolutely nothing shady about Adorama operations (no, I don't work there) in fact, they are taking a lot of risks and I'm sure they are adjusting to their normal business practices as well. For all we know, someone at UPS got "ahold" of that package, happens all the time. Getting the M4P into the US these days takes much "creativity" and a lot of patience.

 

[Starz]

someone at UPS got "ahold" of that package

Or possibly someone else in the movement process of this package.
DJI does have a process to not allow activation when a product is lost in shipping.
If it truly was(or is)lost in shipping, the sender should notify DJI of that loss and start that process. At that point, the perp owns an expensive brick.

 

[GadgetGuy]

Follow-up to my order that is lost: Adorama said it is not their fault even though UPS has yet to receive it. They are refusing to send a replacement and making me wait 1-2 weeks for a refund (said I should be patient). Anyone considering purchasing from Adorama, maybe reconsider. I ordered the CC on a Friday and it said it would ship the following Monday. Adorama provided a UPS tracking number on Monday but it never made any progress in the UPS system after 5 days and still shows as waiting to be handed off to them. Chatted with a rep twice and first they asked me if I wanted to cancel (which I questioned since how could I cancel if they had already shipped it?) Second rep said they don't really have them even though their website says they are shipping same or next day. So they are clearly selling international stock they get from Canada. Super-shady operation if you ask me. I get it, US people want to purchase but I feel like Adorama is misrepresenting and trying to take advantage of the situation in any kind of cut-throat method possible. I wonder if these were available so readily from the right channels why B&H doesn't offer the same deal - surely they would have them before anyone else if it was legit?

Apparently, you didn’t follow my advice. I recommended calling to cancel your original order, which was clearly messed up, as you realized, too.

Had you immediately placed another order online for a pre-order, like everyone else this week, it would have already shipped out no later than today. They were still available as of 7am earlier today on Friday, and all shipped out today.

As to your original lost shipment, Adorama as the shipper can immediately recall the package, and, should it ever actually be scanned by UPS, it will immediately be shipped back to Adorama, making it easy for them to refund your purchase price immediately.

Unfortunately, though, you have now missed out.
All CC stock finally sold out completely today, after being available for a 5 full days, despite our collective promotion of the continued availability all this week.



It is now on Backorder, with expected availability in August, 2025.
You can still place a replacement backorder now, if you want to wait two weeks to see if your lost package turns up before canceling. Adorama will not charge your credit card for the new order until the product actually ships, giving time to cancel the backorder before shipping.

To be clear, no one else has had any problem except you.
Please stop disparaging Adorama. Lost packages happen.
They immediately offered to cancel the order for you.
You should have accepted that offer, and immediately started over with a new online order, while they still had stock all this week.

If you really want a CC, you'll now have to place a Backorder for shipping sometime in August, unless you would rather continue to complain.
.
As to the source of Adorama's stock, it is directly from DJI Canada. They placed a huge order for CC's that arrived Monday and finally sold out today. They have another order in now, and DJI Canada has quoted them August availability. B&H was late to the party and Adorama beat them to them punch on preorders with DJI Canada. Only B&H knows what their status is, and whether they actually have any on order from DJI Canada.

The Mavic 4 Pro is still not available for sale by DJI USA or directly from DJI , so DJI Canada is the only source to have a 1 Year DJI Limited Warranty facilitated by DJI USA. All DJI Canada stock serial numbers are registered with DJI USA for warranty handling as a convenience to U.S. purchasers from Adorama.