If I had 10% of what CR generates back to DJI, several of us could live the dream!
My Adorama Mavic 4 Pro Fly More Combo Post-Purchase Experiences
- Thread starter Flying_Elephant
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alfo2010
Well-Known Member
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- Aug 3, 2019
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I live in Canada so I had no issues buying my Mavic 4 Fly More Kit, RC Rro 2, 240W charger or anything else. What caught my attention about this posting is that Adorama appears that they did not inform buyers in advance of the sale that they cannot register their drone and buy a warranty and there is no parts availability. I wonder where Adorama and B&H are buying these drones? I don't think that they are buying them from DJI, they are most likley buying them from some company that has purchased them from DJI. It's unfortunate that the Mavic 4 Pro is not available to US customers as it is a great drone.
How are we not able to register them, any official source for this? And it has been fairly well vetted that it will come with a standard 1 year warranty, just no care refresh is available. As far as parts, that remains to be seen as does actual warranty work when and if it is needed.
My M4P CC kit is out for delivery this afternoon, I'll be able to do a basic setup, ground check and firmware update on it but no flight due to hot and very windy conditions for the day, so tomorrow AM will be it's check flight for cameras Q/C.
It’s registered to your DJI account as soon as you hit the activation button. I’ve not seen or read of anything that indicates an activation issue regarding location of where that activation button is pushed.
Bella
Well-Known Member
Follow-up to my order that is lost: Adorama said it is not their fault even though UPS has yet to receive it. They are refusing to send a replacement and making me wait 1-2 weeks for a refund (said I should be patient). Anyone considering purchasing from Adorama, maybe reconsider. I ordered the CC on a Friday and it said it would ship the following Monday. Adorama provided a UPS tracking number on Monday but it never made any progress in the UPS system after 5 days and still shows as waiting to be handed off to them. Chatted with a rep twice and first they asked me if I wanted to cancel (which I questioned since how could I cancel if they had already shipped it?) Second rep said they don't really have them even though their website says they are shipping same or next day. So they are clearly selling international stock they get from Canada. Super-shady operation if you ask me. I get it, US people want to purchase but I feel like Adorama is misrepresenting and trying to take advantage of the situation in any kind of cut-throat method possible. I wonder if these were available so readily from the right channels why B&H doesn't offer the same deal - surely they would have them before anyone else if it was legit?
Sorry about your mishap but you are way off base here. Too much to go into right now but I disagree with 90% of what you said. The situation is not ideal and no one knows for sure how each and every individual shipment is going to work out because there are so many factors involved during these extraordinary times. Understand your frustrations not getting your package but there is absolutely nothing shady about Adorama operations (no, I don't work there) in fact, they are taking a lot of risks and I'm sure they are adjusting to their normal business practices as well. For all we know, someone at UPS got "ahold" of that package, happens all the time. Getting the M4P into the US these days takes much "creativity" and a lot of patience.
Or possibly someone else in the movement process of this package.
DJI does have a process to not allow activation when a product is lost in shipping.
If it truly was(or is)lost in shipping, the sender should notify DJI of that loss and start that process. At that point, the perp owns an expensive brick.
Apparently, you didn’t follow my advice. I recommended calling to cancel your original order, which was clearly messed up, as you realized, too.
Had you immediately placed another order online for a pre-order, like everyone else this week, it would have already shipped out no later than today. They were still available as of 7am earlier today on Friday, and all shipped out today.
As to your original lost shipment, Adorama as the shipper can immediately recall the package, and, should it ever actually be scanned by UPS, it will immediately be shipped back to Adorama, making it easy for them to refund your purchase price immediately.
Unfortunately, though, you have now missed out.
All CC stock finally sold out completely today, after being available for a 5 full days, despite our collective promotion of the continued availability all this week.
It is now on Backorder, with expected availability in August, 2025.
You can still place a replacement backorder now, if you want to wait two weeks to see if your lost package turns up before canceling. Adorama will not charge your credit card for the new order until the product actually ships, giving time to cancel the backorder before shipping.
To be clear, no one else has had any problem except you.
Please stop disparaging Adorama. Lost packages happen.
They immediately offered to cancel the order for you.
You should have accepted that offer, and immediately started over with a new online order, while they still had stock all this week.
If you really want a CC, you'll now have to place a Backorder for shipping sometime in August, unless you would rather continue to complain.
.
As to the source of Adorama's stock, it is directly from DJI Canada. They placed a huge order for CC's that arrived Monday and finally sold out today. They have another order in now, and DJI Canada has quoted them August availability. B&H was late to the party and Adorama beat them to them punch on preorders with DJI Canada. Only B&H knows what their status is, and whether they actually have any on order from DJI Canada.
The Mavic 4 Pro is still not available for sale by DJI USA or directly from DJI , so DJI Canada is the only source to have a 1 Year DJI Limited Warranty facilitated by DJI USA. All DJI Canada stock serial numbers are registered with DJI USA for warranty handling as a convenience to U.S. purchasers from Adorama.
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I usually appreciate most of your posts but I feel this one has drifted into being unnecessarily harsh and self indulgent. No one ever knows all the nuance of someone’s circumstances so let’s try to be a bit more empathetic when people are in distress.
Until this person either gets the drone they ordered or a refund, that is a lot of money they are out.
Wreckhunter
Well-Known Member
I feel bad for Bella too but GadgetGuy was just trying to help and then went into great detail to explain the rational for his recommendation.
Perhaps. I'd be bummed, too. However, she was initially immediately offered a refund and declined. If she now wants a refund, she is certainly entitled to it immediately, and any manager at Adorama will approve it. Without any UPS scan, it is a lost package. Adorama's recourse is to the shipper, not waiting to see if the purchaser receives the package within two weeks. That's customer "no service" B.S., that needs to be escalated to Adorama upper management for a proper resolution, one of an immediate refund.
Adorama can immediately place a recall on the package, which means that if it is ever scanned, as soon as it is scanned anywhere, it is immediately rerouted back to the shipper. So, no excuses from Adorama for not issuing her an immediate refund. I'm on her side. She is entitled to an immediate refund of her purchase price, and, if she still wants a Creator Combo, she can now place a backorder for the same item with Adorama, where she will not be billed for the backorder until it actually ships, estimated to be August, with the absolute right to cancel any time before then, if she can find one sooner anywhere else.
Bella
Well-Known Member
To clarify, I was never offered a refund. When the chat rep asked if I wanted to cancel the order, I asked how it could be cancelled if it was already en-route. The chat rep did not respond to that question. After a few minutes they said I should wait 1-2 days for them to try to find the package and ended the chat. On my second chat, Thursday, they said they were still trying to locate the package. I asked if they could just send a replacement instead and they said they did not have any to send (even though their website said if I ordered today, it would ship today). I asked for a refund and they said I would need to wait 1-2 weeks for that to go through.
Someone here gave me the advice to cancel the order and place a new order. I did not think that was very good advice, to give Adorama another $5000 on top of the $5000 I had already been charged? I thought it best to let them try to figure out what was going on with the original package that was supposed to have been sent. I was also berated for throwing shade on Adorama, with people saying I am the only one who has ever had any problems with them. Somehow I highly doubt that but clearly I rustled someone's delicate feathers. Posted here to hopefully get some help, not to be criticized and shamed. Clearly this forum has members that cannot handle dissenting opinions.
Ok byeeee!
Someone here gave me the advice to cancel the order and place a new order. I did not think that was very good advice, to give Adorama another $5000 on top of the $5000 I had already been charged? I thought it best to let them try to figure out what was going on with the original package that was supposed to have been sent. I was also berated for throwing shade on Adorama, with people saying I am the only one who has ever had any problems with them. Somehow I highly doubt that but clearly I rustled someone's delicate feathers. Posted here to hopefully get some help, not to be criticized and shamed. Clearly this forum has members that cannot handle dissenting opinions.
Ok byeeee!
We understand your frustration. Packages are late or lost all the time and whether it's the fault of the retailer or the common carrier, it's always the little guy (and his money) that takes the hit and has to wait and has to standby and takes all the risk. Some people complain over $100 so for sure, it makes sense to be concerned over $5000. This is true whether it's Adorama, Amazon, Best Buyer, Target, Costco, Walmart....any retailers; these types of problems can be found anywhere.
In my short time dealing with similar issues, I have come to rely on 2 aspects: 1) A credit card where "my money" is not actually being put on the line and I have legal recourse and a friend and ally when it comes to my bank. And 2) instead of waiting for the retailer to do their research and get around later to telling me what would have should have could have happened (which may or may not be accurate), just tell them what you would like to be done instead of the other way around. "Cancel my order, create a new order and ship out another drone and charge my card when you ship. Issue a refund for the cancelled order." In that case, the first order (the now cancelled order) is on them, and legally they owe you a refund at that point and not later when and if the package decides to show up. The reason for this is,
I gotta be honest, if I thought for a second that package was "lost" or "stolen" at UPS, I would want to cut it off and bail on that as quickly as I could rather than letting the retailer come back later and tell me to take it up with UPS which is a brand new nightmare in and of itself. Nobody wants to deal with the common carrier and a valuable lost package and tracking and tracing; I'd rather go see the dentist for a root canal. If there's a way to have Adroma take care of it *now* and take responsibility for the disposition of that package.....sadly, these are our only options when there is but only one retailer serving everyone in the country. Everyone is doing their best but the situation is far from ideal. Hope it works out for you and you get the drone you paid for.
Agree…some members are “know it alls” and aren’t shy about letting us know. Kinda sad.
Help was offered from multiple posters, including myself, confirming that Adorama is a legitimate trusted vendor. Search elsewhere online if you still need further reassurance. You chose to do what you did instead. My advice was to call Adorama and speak to a live person, not initiate another online chat with a bot over a missing $5,000 package! Calling Adorama and speaking to human is still my advice. Hopefully you get this resolved, after calling them instead. You still have the option to place a backorder without being charged for it until it actually ships, estimated to now be sometime in August. Good luck!
I called DJI support in CA a few minutes ago, gave them my serial # for my M4P creator combo and they did confirm it has a 1 year warranty.
I also asked about the Care Refresh Policy, and I was told they haven't finalized it yet and that he didn't have a firm answer on when or if, it would be finalized. He did state that if they officially release the M4P in the US, that I could get a Care Policy on my existing drone but I'd have to follow their guidelines and submit video proof according to their instructions.
I also called my State Farm agent as I already have a personal articles policy for my wife's jewelry, to add it would be about $75 per year.
I also asked about the Care Refresh Policy, and I was told they haven't finalized it yet and that he didn't have a firm answer on when or if, it would be finalized. He did state that if they officially release the M4P in the US, that I could get a Care Policy on my existing drone but I'd have to follow their guidelines and submit video proof according to their instructions.
I also called my State Farm agent as I already have a personal articles policy for my wife's jewelry, to add it would be about $75 per year.
Excellent. That corroborates everything I was previously told last Monday by both Adorama and DJI USA. Mine also shipped out last Monday, within hours of my online "pre-order" showing shipping would be the same day.
So, presumably all the Adorama stock of CC's shipped out last week have serial numbers that will have their 1 year DJI warranty facilitated by DJI USA, because they are now on the short list of "preferred customers" at DJI USA.
Supposedly, that also means Adorama's source of supply from last week's shipments is DJI Canada, but @akdrone claims his was meant for Ireland, so still waiting on how he determined that, and whether his serial number is also registered with DJI USA.
My adorama Mav 4 was destined for Ireland although I can't recall when / where / how that came up I know I saw that.
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