This all happened today: I got an email today from B&H Photo that said they were sorry I was having trouble with the activation and they would see what they could do. I received exciting news from DJI, they activated my Care Refresh effective tomorrow. What a load off my mind, I can now use Beginner mode to learn instead of starting out in big boy mode to do the verification video. Special thanks to Jim M. and Aura on the customer support desk at B&H Photo for finally getting this resolved for me. And thanks to DJI for working with B&H for getting me activated.
Thanks to all of you folks for the hello, its nice to feel welcome.