Happened to mePurchased from Apple Online Store, activation fails. Sent back to Apple this afternoon....hoping the replacement works better.
The return process was simple for me. I contacted them via their online support, they asked me to call an 1-800 number. The support person quickly addressed the issue and assigned an RMA and Pre-Paid FedEx label via email to send it back to Apple. Once they get it back, they send out a new unit. The hardest part for me was finding a manned Fedex Drop off. I had to use Walgreens and they were short-staffed, so it took a good 30 mins for someone to help me with the package drop off.Seems the Apple Online Store is where many of the problem drones are coming from. I was thinking about ordering through Apple Online, too. If you bought a problem drone from the Apple Online Store, do you send it back to Apple or DJI? Is the return process a pain or easy?
Thanks for the info. Is the replacement Air 2 shipped immediately, or not until they receive the return?The return process was simple for me. I contacted them via their online support, they asked me to call an 1-800 number. The support person quickly addressed the issue and assigned an RMA and Pre-Paid FedEx label via email to send it back to Apple. Once they get it back, they send out a new unit. The hardest part for me was finding a manned Fedex Drop off. I had to use Walgreens and they were short-staffed, so it took a good 30 mins for someone to help me with the package drop off.
In my case shipping the replacement is listed as on hold until they receive the return.Thanks for the info. Is the replacement Air 2 shipped immediately, or not until they receive the return?
I did something similar lolJust got my replacement and did not have any activation issues!
In case it helps anyone else, all I did was cross my fingers, close my eyes and spin around 3 times.
Did you update firmware before the activation?Just got my replacement and did not have any activation issues!
In case it helps anyone else, all I did was cross my fingers, close my eyes and spin around 3 times.