Problems after Care Refresh

[fedfire37]

I just received a replacement drone from DJI for my crashed Mavic Pro. It came wrapped in bubble wrap so I assume it's a refurb. First off, when I turn the drone on, the gimbal makes a few clicking noises while going through the startup process. My old one didn't do that. The new one also has what looks like a belt protruding from the back of the gimbal in a loop. I never noticed this on my old one. Lastly, the new drone isn't showing up on my DJI app on my Ipad or Smartphone. I don't recall the activation procedures for my old one but nothing is alerting me to do anything on either of my devices. I've tried searching on here but I'm getting nowhere.

 

[msinger]

The new one also has what looks like a belt protruding from the back of the gimbal in a loop.

That's as designed.

the new drone isn't showing up on my DJI app on my Ipad or Smartphone

How are you attempting to connect your iPad/smartphone? What happens when you do so? What do you see in DJI GO?

 

[ChipDjipro]

If it is refurbished it should have a R after the serial number. From my understanding. As far as your gimbal is concerned that looks like the ribbon.

 

[fedfire37]

That's as designed.


How are you attempting to connect your iPad/smartphone? What happens when you do so? What do you see in DJI GO?

When I get to what would normally be a view of what my camera is looking at, it's black screen. Upper left corner says aircraft disconnected. This is with the aircraft powered up, ipad plugged into the remote, remote is also powered up. Nothing going on.

 

[msinger]

What do you see on the remote controller screen?

 

[fedfire37]

What do you see on the remote controller screen?

Just keeps saying "connecting". Is it trying to find my old drone? I don't get this.

 

[msinger]

Try linking your Mavic and remote controller like this:

 

[Former Member]

It came wrapped in bubble wrap so I assume it's a refurb.

Are you serious? Did they at least send it in a DJI box?

when I turn the drone on, the gimbal makes a few clicking noises while going through the startup process

Can you make a youtube video and post the link up here?

 

[fedfire37]

Try linking your Mavic and remote controller like this:

That was it! Thank You!

 

[joejaxvic123]

Bubble wrap? Good grief...

 

[fedfire37]

Are you serious? Did they at least send it in a DJI box?



Can you make a youtube video and post the link up here?

If it is refurbished it should have a R after the serial number. From my understanding. As far as your gimbal is concerned that looks like the ribbon.

There is not an R after the serial. I just assumed it was refurbed because it came to me in a regular cardboard box. The drone was wrapped in bubble wrap and then in brown paper. Camera plastic guards were in place with the rubber cover over the dome. My SD card was scotch taped to the drone and the props were all in a ziploc bag.

 

[fedfire37]

The buzzing is radio interference with my phone. You should be able to hear the clicking though as the gimbal finishes up it's movements.

 

[Former Member]

That sounds like a normal start up. The clicking is your sensors.

 

[msinger]

This click is definitely not from the sensors. It appears the gimbal is catching on something on the backside. Does that always happen?

 

[Former Member]

This click is definitely not from the sensors. It appears the gimbal is catching on something on the backside. Does that always happen?

That noise is from the pitch arm banging the roll motor on the back of the frame. Not unusual during initial calibration. Some do it some don't.

OP, You can try auto calibrating the gimbal and then restart and See if it continues to do it

 

[Afremont]

That noise is from the pitch arm banging the roll motor on the back of the frame. Not unusual during initial calibration. Some do it some don't.

OP, You can try auto calibrating the gimbal and then restart and See if it continues to do it

My gimbal makes a knocking noise during initialization, sometimes. It didn't do it new, and it didn't do it after I replaced the ribbon cable. It started after a long period of sitting without the gimbal clamp installed. After another spell of sitting with the clamp installed, it didn't make the knocking sound. I think it's tied to how much the rubber supports have been stretched.

 

[Former Member]

My gimbal makes a knocking noise during initialization, sometimes. It didn't do it new, and it didn't do it after I replaced the ribbon cable. It started after a long period of sitting without the gimbal clamp installed. After another spell of sitting with the clamp installed, it didn't make the knocking sound. I think it's tied to how much the rubber supports have been stretched.

It's possible, but the OP said his does it and the bands were from a refurbed Mavic, maybe not stretched. Some people claim it starts after a FW update, sometimes it happens in a failing motor assembly, sometimes it just happens, period. As long as there is no "gimbal motor overload" message, and I get a level gimbal horizon, I dont worry about it.

 

[fedfire37]

This click is definitely not from the sensors. It appears the gimbal is catching on something on the backside. Does that always happen?

Yes, that happens every startup.

 

[msinger]

Did you try calibrating the gimbal? If that does not help, then try installing the latest firmware.

 

[fedfire37]

Did you try calibrating the gimbal? If that does not help, then try installing the latest firmware.

I will try that today. Thank you.