The reason DJI Refresh won't cover lost drones (?)

[LarryFL]

Been thinking...there is only one reason for Refresh not to cover lost drones: You can sell your drone or drone parts and fraudulently claim it was lost. However, there a few things to mitigate this type of fraud:

1) You have a record of the fly-away or far away tree hit, if the camera was on, or if the flight was being logged (or both). Battery drain losses could have a higher deductible for your stupidity. You can submit this evidence with the claim, so there is no doubt what happened.

2) They could blacklist the serial number so if gets a wifi refresh, it auto-bricks. Or, they can use the same programmed pairing you get with your key fob for your car; You should only be allowed to pair to a single controller, or you need to send in the controller in with the refresh claim so they can re-pair the replacement drone to your original controller.

3) They can charge extra to cover fly always, if customer desires.

Why can't they do these things, and achieve perfect customer experience ??

 

[PhantomFandom]

Why can't they do these things, and achieve perfect customer experience ??

Because most (inf not all) of your mitigation examples would make it much harder for DJI to manage and make it harder for honest pilots to operate their drones.

1) You have a record of the fly-away or far away tree hit, if the camera was on, or if the flight was being logged (or both).

Extremely simple for a nefarious pilot to fake a signal loss and thus claim the drone was lost.

Battery drain losses could have a higher deductible for your stupidity.

Letting your drone fly away due to pilot error is in general "stupidity", correct? So how would you claim that battery drain is stupidity and flying downwind in overwhelming wind conditions is different?

They could blacklist the serial number so if gets a wifi refresh, it auto-bricks.

Why would DJI want to manage such a list of lost/stolen drones? What happens to the legitimate pilot that gets accidentally black-listed? Don't say it would never happen because it does happen. This is what cell phone vendors did and it was a royal PIA for everyone.

Or, they can use the same programmed pairing you get with your key fob for your car; You should only be allowed to pair to a single controller,

Again more complexity that would make it infuriating for a pilot that has multiple controllers (as I do).

Why can't they do these things, and achieve perfect customer experience ??

It is what it is. Basic protection for crashing your drone. If you want protection from losing it then get a different insurance policy.

 

[Thomas B]

Been thinking...there is only one reason for Refresh not to cover lost drones: You can sell your drone or drone parts and fraudulently claim it was lost. However, there a few things to mitigate this type of fraud:

1) You have a record of the fly-away or far away tree hit, if the camera was on, or if the flight was being logged (or both). Battery drain losses could have a higher deductible for your stupidity. You can submit this evidence with the claim, so there is no doubt what happened.

2) They could blacklist the serial number so if gets a wifi refresh, it auto-bricks. Or, they can use the same programmed pairing you get with your key fob for your car; You should only be allowed to pair to a single controller, or you need to send in the controller in with the refresh claim so they can re-pair the replacement drone to your original controller.

3) They can charge extra to cover fly always, if customer desires.

Why can't they do these things, and achieve perfect customer experience ??

Money and manpower.
likely folks would just complain about something else.