Using DJI Care

[Torque]

I've been flying Drones since the P1 was released, but still not immune to a bone head move now and then.
Yesterday I spent the morning applying a new skin from Decal Girl to the MM, took it out for a test flight and just off my deck I clipped the tip of a Vine Maple branch and fell about 30 ft to the ground. Tiny chip out of one prop, but the camera and gimbal are shot. Ripped wires and broken pieces - so...
Do I need to remove the brand new skin before sending it in for repair under my DJI Care plan? I've heard that a skin will void the plan, and I've heard that it makes no difference and I can leave it on the drone when I send it tomorrow.

What is the truth here? Leave or remove?

 

[lannes]

I'd remove it, just in case DJI make a fuss about it.
Knowing DJI , they would probably use every excuse to refuse a refresh if they can.

 

[Thomas B]

Their going to send you back a different drone anyway... peel it off.

 

[lannes]

Hopefully you won't get a refurb, but be prepared to get one, at least you have the skin to hide any issues.

 

[Dale D]

I've been flying Drones since the P1 was released, but still not immune to a bone head move now and then.
Yesterday I spent the morning applying a new skin from Decal Girl to the MM, took it out for a test flight and just off my deck I clipped the tip of a Vine Maple branch and fell about 30 ft to the ground. Tiny chip out of one prop, but the camera and gimbal are shot. Ripped wires and broken pieces - so...
Do I need to remove the brand new skin before sending it in for repair under my DJI Care plan? I've heard that a skin will void the plan, and I've heard that it makes no difference and I can leave it on the drone when I send it tomorrow.

What is the truth here? Leave or remove?

Did you think of just calling them first? Even though their English is a bit rough, they can understand you- might save you some grief. Call DJI support number from your DJI Refresh plan. I'd look up the number for you but not in a place now where I can get it.
Be sure to write down name of whom you spoke to!

 

[paul242]

I’ve been impressed with all email comms I’ve had with DJI regarding the refresh scheme. I’d email over calling, so you at least have a record of what’s been agreed.

 

[Dale D]

I’ve been impressed with all email comms I’ve had with DJI regarding the refresh scheme. I’d email over calling, so you at least have a record of what’s been agreed.

DJI calls are always followed up with e-mail anyway

 

[Michael Skiba]

You can phone, email enter a repair request or chat. Refresh worked great for me when I clipped a treetop and trashed my pro platinum. They provided a shipping label and sent me a new one once received.

 

[Torque]

Yeah, I tried calling but was on hold too long. I'm a healthcare professoinal working a stretch of 12 hour shifts - so sitting on hold won't work for me until Monday.

This is a repair, not a replacement. Reading their info, cameras/gimbals damaged due to operator error will be repaired, not replaced with a refurbished drone.

I've initiated the repair and have the shipping label ready.

Thanks for the replies everyone.

 

[Thanev]

When I asked about painting the Mini,their reply was it could void the warranty.
They said THEIR stickers were acceptable.

 

[PointJoe]

DJI expects all add-ons be removed. They do not commit to their return ...

 

[Torque]

Just talked to them, since this is a user error repair, I can leave the skin on.