Does anyone have a phone number that will reach someone not in a call centre?
After waiting weeks on a warranty return for jello in the video, the service centre sent me back a different drone with a new serial number that's even worse than the one I sent them... or it got broken in transit because they installed the gimbal clamp like the photo here.
Video looks like this:
And yes the gimbal is seated properly behind the tab. I landed it right away and checked that. Then I tried to start it up again and the gimbal made clicking noises and ended up aimed at the ground.
That was the worst of the 4 test flights with the new drone.. the other 3 (2 before and one after) it worked more normally except that if I switched to sport mode and flew forward the horizon would tilt like crazy.
I've got an upcoming trip I was hoping to have this for.. In fact I have a trip this Sunday I was hoping to have it for but obviously that's not going to happen. I definitely don't have time for the long wait again for the service centre in carson to take a week to throw some other broken drone in a box and send it to me.
After waiting weeks on a warranty return for jello in the video, the service centre sent me back a different drone with a new serial number that's even worse than the one I sent them... or it got broken in transit because they installed the gimbal clamp like the photo here.
Video looks like this:
And yes the gimbal is seated properly behind the tab. I landed it right away and checked that. Then I tried to start it up again and the gimbal made clicking noises and ended up aimed at the ground.
That was the worst of the 4 test flights with the new drone.. the other 3 (2 before and one after) it worked more normally except that if I switched to sport mode and flew forward the horizon would tilt like crazy.
I've got an upcoming trip I was hoping to have this for.. In fact I have a trip this Sunday I was hoping to have it for but obviously that's not going to happen. I definitely don't have time for the long wait again for the service centre in carson to take a week to throw some other broken drone in a box and send it to me.