DJI Mavic, Air and Mini Drones
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dji customer service

  1. Mrprop365

    I'm getting back my mavic 2

    After UPS losing my drone sent to DJI for repairs, I contacted DJI customer service about mid-December to work out something. First of all let's start with DJI customer service they were "so so so sorry I'm not trying to cause any inconvenience but it will take another two to three working...
  2. C

    MA2 survived 3 months in the woods

    This is a "crash story" with a happy ending. It attests both to the durability of DJI drones and to the high level of DJI customer service... In September, due to pilot error, I crashed my Mavic Air 2 into 50-ft-tall trees (height confirmed with the Flight Record). I could hear its Find My...
  3. L

    My First Experience with DJI Customer Service Turns Out to Be Great

    My recent experience with my Mavic 2 pro almost made me traumatized. But, thanks to the Dji customer service who came right on time to save the situation, I was quickly at ease. This was actually the first time I’d had to deal with a malfunctioning drone, and with my experience with Dji customer...
  4. Mike0909

    Quickest Way to Get Your Crashed Drone Handled by DJI Support

    Orignial Post from Jhonson I see many people complaining about how their experience with DJI support was handled. In my experience, they have been more than reasonable and I believe most of these disgruntled complainers are looking for someone to blame due to their careless crashing of a drone...
  5. Mike0909

    Most Efficient Way to Contact DJI Customer Service

    Though Mavic 2 pro has more obstacle avoidance sensors, far better stability and longer flight time than any other DJI drones, it’s still not hard at all for one to crash it, especially for new pilots or those who don’t fly with brains. I crashed my mavic 2 pro last week. My M2p crashed at the...
  6. Adman21

    DJI Customer Service / Warranty Repair

    I sent my Mavic to DJI per their instructions for repair. My aircraft developed an "eyebrow" as most have deemed it. I provided a post-it pointer arrow on the aircraft clearly indicating the area in question. After their standard ground shipping from Oregon to Texas, then the "repair" period...
  7. L

    Motor failure

    New to the group looking for help, thanks in advance. Took the mavic out today, checked everything over before I took off. Accended about 20 ft and it was like a motor just failed or stalled. The front of the drone faced down and flew out of control until it wrecked. Drone will turn on but is...
  8. M

    Dog Ate My Mavic... And First DJI CS Experience

    After crashing indoors and falling off a park bench, the little fella was attacked by a dog that somehow only affected the gimbal. Had brought the Mavic to a park and waited for a dog walker to pass by as one of her dogs was going nuts over the Mavic, even at 100m up. Good 10mins had passed...