Amazon cancelling DJI store orders that haven't shipped?

WolfgangStiller · Oct 29, 2016

I ordered via Amazon through another reseller(This was LinkedAllDrones....DJI wasn't selling on Amazon on the 27th and their web site wasn't working) . I got a similar note and contracted the reseller. They are going to attempt to make the shipment date. Amazon apparently won't budge on the date.

stanfran · Oct 29, 2016

generaltso said:
I received this reply from my inquiry to DJI through Amazon. I hope this is really the case.

Thank you for contacting DJI Store.
We are sorry for the inconvenience and made you confused. Please kindly accept our sincere apology.
The notification you received was sent by Amazon. It is the system mail.
However, don't worry, we will send the order out within Thu, Nov 3, 2016 to avoid cancellation.

We will try our best to ship the order out as soon as possible and will let you know the tracking number.
After shipped it out, it will take about 3 to 5 days for you to get the package. Thank you for your kindly patience.

If there is anything we can assist you, please feel free to let us know.
Wishing you a wonderful day!
Best regards,
Stefa
DJI Official Store

I received this same email. I would like to believe that DJI will make every attempt to ship out all amazon orders before they get deleted by default. Starting on 11/3 many orders will automatically get deleted. The above email indicates they will ship it out as opposed to stopping the auto cancel. I ordered 0n 9/27 fly more. Have not got any shipping notifications.

dinglehead · Oct 31, 2016

An update:

As of this morning there is a 9.7lb package on its way from Shenzhen. Looks like the amazon orders are going out.

Great news on a monday morning.

schpenxel · Oct 31, 2016

stanfran said:
I received this same email. I would like to believe that DJI will make every attempt to ship out all amazon orders before they get deleted by default. Starting on 11/3 many orders will automatically get deleted. The above email indicates they will ship it out as opposed to stopping the auto cancel. I ordered 0n 9/27 fly more. Have not got any shipping notifications.

Hopefully they come through!

Brlowe · Oct 31, 2016

WolfgangStiller said:
I ordered via Amazon through another reseller(This was LinkedAllDrones....DJI wasn't selling on Amazon on the 27th and their web site wasn't working) . I got a similar note and contracted the reseller. They are going to attempt to make the shipment date. Amazon apparently won't budge on the date.

I'm sorry about your problem but you are incorrect, DJI was selling thru Amazon on the 27th. I ordered my Fly More Combo thru Amazon from the DJI official store. It was sold and shipped directly from DJI. I ordered it on the 27th while the DJI site was down. I received it last Friday.

dinglehead · Oct 31, 2016

schpenxel said:
Hopefully they come through!

Mine shipped out this morning so I think they're going come through for the amazon preorderers that are in danger of being cancelled.

generaltso · Oct 31, 2016

dinglehead said:
Mine shipped out this morning so I think they're going come through for the amazon preorderers that are in danger of being cancelled.

Mine hasn't shipped yet, but they still have a couple of days. Did Amazon mark it as shipped or are you just seeing the shipment through the FedEx site?

dinglehead · Oct 31, 2016

generaltso said:
Mine hasn't shipped yet, but they still have a couple of days. Did Amazon mark it as shipped or are you just seeing the shipment through the FedEx site?

I got a shipment notice through FedEx. Nothing on amazon yet.

stanfran · Oct 31, 2016

I also got a shipment notification today on my Fly more ordered on Amazon (DJI) on 9/27. Will be at my house on 11/3!! I had contacted them Friday and they said it would get shipped before the Amazon auto cancel took place on 11/3. they made good on that promise!

Ed209 · Oct 31, 2016

Got the dreaded email this AM. I ordered on 9/30 from Amazon Official DJI, fly more combo. At this point if DJI doesn't get their **** together I don't really care...I'll let the order cancel and buy it in the spring. I got plenty of other things to keep me busy and quite frankly, I'm annoyed at DJI's business practice. Whatever the reason, they F'd up and it ain't right for us customers. I was fine with letting my preorder wait until it was ready to ship but if it gets cancelled, I'm not going out of my way to frantically get one.

Stephen Hoefer · Oct 31, 2016

dinglehead said:
I got a shipment notice through FedEx. Nothing on amazon yet.

When did you place your original order?

stanfran · Oct 31, 2016

I ordered on the 27th Amazon (DJI). Got the cancel warning last week. DJI assured it would be shipped before the cancel took place. Got the shipping notification this morning as promised. Looks like DJI is making every effort to ship before they lose orders.

On a side not I'm intrigued to see what shows up at my door. I ordered the one Fly more but two packages have been shipped to my house from DJI. One 4.8 lbs and one 9.7lbs.

generaltso · Oct 31, 2016

stanfran said:
I ordered on the 27th Amazon (DJI). Got the cancel warning last week. DJI assured it would be shipped before the cancel took place. Got the shipping notification this morning as promised. Looks like DJI is making every effort to ship before they lose orders.

Same here. Except that mine hasn't shipped yet and is still at risk of being cancelled.

shorttimer · Oct 31, 2016

Okay, so Amazon is canceling orders made through resellers that are unable to ship within 30 days. What about orders placed through Amazon, fulfilled and shipped by Amazon. Will those be cancelled as well?

generaltso · Nov 1, 2016

shorttimer said:
Okay, so Amazon is canceling orders made through resellers that are unable to ship within 30 days. What about orders placed through Amazon, fulfilled and shipped by Amazon. Will those be cancelled as well?

No, because they have a release date of 12/1 listed. The issue isn't that it's been 30 days. It's that the shipping date range that DJI provided in their Marketplace listing is closing on 11/3.

In case anyone's keeping track, mine still hasn't shipped yet. DJI still says that it will ship by 11/3 to avoid cancellation.

Richard in Ky · Nov 1, 2016

dinglehead said:
just got an email from Amazon this morning.... this is what it says:

The following order(s) placed on 9/27/2016 with DJI Official Store., will be canceled if the order is not ship-confirmed by 11/3/20

I ordered on 9/27 at 2:45pm and got a delivery estimate of Nov 1 - Nov 17

Anyone else get this? What's going on?

Yes I ordered from Amazon on 9/27/2016 also and the order was from Drone World.
I had a delivery estimate of OCT 30 - NOV 15. I received the exact Email about being canceled if the order is not ship-confirmed by 11/3/20 I just got a headache trying to get them to extend the dead line. Then I received an Email from Amazon saying it was shipped yesterday.
I have to think that Amazon being probably the biggest sellers of drones that every company that deals with them knows their cut off date.

ngvuanh · Nov 1, 2016

Richard in Ky said:
Then I received an Email from Amazon saying it was shipped yesterday.

This could be a way around to keep your order alive either seller or Amazon rep updated your order to shipped even without a tracking number.

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Richard in Ky · Nov 2, 2016

ngvuanh said:
This could be a way around to keep your order alive either seller or Amazon rep updated your order to shipped even without a tracking number.

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Well I didn't receive a tracking number yet but my account has been charged. They are using FEDEX and I hate FEDEX for many reasons one is their tracking sucks compared to UPS. I truly doubt any reputable dealer would do such a thing.

ngvuanh · Nov 2, 2016

Richard in Ky said:
Well I didn't receive a tracking number yet but my account has been charged. They are using FEDEX and I hate FEDEX for many reasons one is their tracking sucks compared to UPS. I truly doubt any reputable dealer would do such a thing.

That's what I believe and said earlier. Seller marked item shipped without tracking number to avoid Amazon cancels your order since it's close to 30 days period. They hope within a week or two to have Mavic ships to you. I ordered from eBay and seller told me they would start to ship around mid to end of this month, November.

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