Battery Difficult to Remove

[rafiktz]

Hello,
I just received my new Mavic Pro Platinum. I have trouble removing the battery, I have to apply a lot of effort to remove it! Is this normal?
I bought a second new battery and I have the same problem.
Thanks for your help.
Regards,

 

[Former Member]

How are you trying to remove it? Unless the drone has been damaged and the batteries swollen, Ive never heard of this happening.

Do you have any friends who can help? Can you post a Youtube video of how the battery wont release?

 

[netfolks2000]

Are you properly pushing the two buttons on the side, holding them in, before lifting?

 

[rafiktz]

This is a new one, never used except manufacturing defect. It is not an inflated battery either because I tried with two different new batteries and it's the same problem.
Yes I pushed the two buttons before lifting.
may be with time it will relax... very strange for a drone of this value. it costs too much for problems of finish workmanship like that.
I had a mavic air, it was much better finish workmanship.

 

[colinfowler]

is the battery going in ok, or only a problem when removing?

 

[rafiktz]

Problem only when removing. Everything else is ok.