Disconnected

[uhly]

Plugged in my iPad mini 4 to my Mavic Pro,
says disconnected, tried to link RC,
that didn't work either.
switch on side of Mavic set to RC, pressed the little learn button.
nothing.
the photos show what I'm working with.
it also states gimbal disconnected.
at a loss.
hopefully someone knows what to do.
searched this site, as well as a lot of the inter webs,
coming up short.
thanks.

 

[Bunny Too]

Plugged in my iPad mini 4 to my Mavic Pro,
says disconnected, tried to link RC,
that didn't work either.
switch on side of Mavic set to RC, pressed the little learn button.
nothing.
the photos show what I'm working with.
it also states gimbal disconnected.
at a loss.
hopefully someone knows what to do.
searched this site, as well as a lot of the inter webs,
coming up short.
thanks.

Do you mean you plugged your iPad directly into the Mavic? Are you using the side port or the bottom port on your RC? If you are using the bottom port, the side port must be disconected.

 

[4wd]

Is the controller showing it's connected?
It's always worth trying delete your app and download again, also try a different USB in the bottom outlet.
You must have the supplied short USB disconnected from the side to use the large USB

 

[uhly]

Yes, USB plugged into BOTTOM of RC, not side connector

 

[uhly]

it says CONNECTED on the RC, but I get no video from the camera on Mavic

 

[uhly]

Is the controller showing it's connected?
It's always worth trying delete your app and download again, also try a different USB in the bottom outlet.
You must have the supplied short USB disconnected from the side to use the large USB

deleted APP and redownloaded, also formatted SD card, still nothing

 

[uhly]

supplied short USB is disconnected from side of RC

 

[Bunny Too]

it says CONNECTED on the RC, but I get no video from the camera on Mavic

Has this happend before?

 

[uhly]

first time ever using it, my employer bought it, brand new, and as far as I know, it hasn't ever been used by anyone else, if it had been used prior, linked to another mobile device, would that cause these problems?

 

[Bunny Too]

first time ever using it, my employer bought it, brand new, and as far as I know, it hasn't ever been used by anyone else, if it had been used prior, linked to another mobile device, would that cause these problems?

should not. I have a couple different devices I use. What version of iOS are you on? I have read about issues with iOS.

 

[uhly]

should not. I have a couple different devices I use. What version of iOS are you on? I have read about issues with iOS.

11.1.1

 

[uhly]

I'll also mention that the USB I'm plugging into bottom of RC is good, I use it to charge my iPhone, also, when I connect to RC, it give you the little "bink" tone signifying that the device has been recognized.

 

[Bunny Too]

I'll also mention that the USB I'm plugging into bottom of RC is good, I use it to charge my iPhone, also, when I connect to RC, it give you the little "bink" tone signifying that the device has been recognized.

Have you registered yet with dji?

 

[Bunny Too]

you need to register with DJI and then log-in on DJI GO4.

 

[Callum]

I'll also mention that the USB I'm plugging into bottom of RC is good, I use it to charge my iPhone, also, when I connect to RC, it give you the little "bink" tone signifying that the device has been recognized.

I'd try another cable just to rule it out.
I've had a few faulty cables that would not handle data but charging was fine.

 

[uhly]

you need to register with DJI and then log-in on DJI GO4.

already registered, but thanks

 

[Mossiback]

I'd try another cable just to rule it out.
I've had a few faulty cables that would not handle data but charging was fine.

Agreed. Charging and data are different circuits and data requires a higher quality connection. Just borrow someone's to give it a try.

 

[Xtreme Drone Pilot]

I'll also mention that the USB I'm plugging into bottom of RC is good, I use it to charge my iPhone, also, when I connect to RC, it give you the little "bink" tone signifying that the device has been recognized.

It's the charging sound (you can see momentarily the battery icon showing the bolt), many cheap Lightning cables are charging only, no data.

 

[MileZee]

Do a system restore via iTunes.
Worked for me when everything else didn't

 

[ricklaw]

wait...so the DJI remote can charge my iphone?! is that automatic? something i have to change?