DJI Error: "Account Not Logged In. Flight Altitude & Distance Restricted."

[RC5728]

I was on an expensive and remote trip in the jungle recently in South America, and I brought my Air 3S after securing government permits and going through a lot of other hassle.

Then when I turned on the drone and tried to fly, I got this error message:

"Account Not Logged In. Flight Altitude & Distance Restricted."

I couldn't fly more than 30 meters away, and 50 meters high, making the drone pretty much useless.

It's extremely frustrating because I had no phone reception at the time, so there was no possible way to log into my account even by tethering etc. It seems like a terrible design flaw. I never log out of my DJI account, but it apparently logged me out without asking or telling me.

Does anyone know why this happened out of the blue? Is there any workaround if it happens again when I'm out in the field?

 

[GFields]

No idea and not work around that I know of. I always check before leaving home

 

[Meta4]

Does anyone know why this happened out of the blue?

How long was it since your last flight before your trip?

Is there any workaround if it happens again when I'm out in the field?

If you are going into a remote area, away from internet connection, before the trip, fire up the controller, log out and login again and you should be good for at least 30 days, much more if you are using it regularly.

 

[RC5728]

How long was it since your last flight before your trip?

If you are going into a remote area, away from internet connection, before the trip, fire up the controller, log out and login again and you should be good for at least 30 days, much more if you are using it regularly.

I'm not sure how long it was this time, but in the past I know I've gone more than 30 days before without being automatically logged out by DJI. Is it a new thing?

 

[msinger]

Is there any workaround if it happens again when I'm out in the field?

You need to connect the device running DJI Fly to the Internet and log back in. There's no other workaround. If you plan to be off the grid for an extended period, something like Starlink would allow you to obtain an Internet connection from almost anywhere.

 

[Meta4]

I'm not sure how long it was this time, but in the past I know I've gone more than 30 days before without being automatically logged out by DJI.

Would it have been >30 days?

Is it a new thing?

No .. it's been around for a couple of years now.

 

[HoozierDroneDaddy]

It was a major problem where they logged you out after a period of time. However, that feature was changed a few months back. So if you update your fly app, and AC firmware you SHOULD no longer have that problem. To be safe I routinely log out and back in.

 

[CadrePilot]

It was a major problem where they logged you out after a period of time. However, that feature was changed a few months back. So if you update your fly app, and AC firmware you SHOULD no longer have that problem. To be safe I routinely log out and back in.

Nope. Still happens. Just had to tether to my phone a couple days ago to clear it so I could fly.

ADDED: "tether" wasn't the correct word. Used my iPhone's hotspot.

 

[Exphantomflyer]

Strangely its been 13 months since i purchased my Mini 4 pro and have yet to have to login to the app since my first login, I have the RC2 if that makes a difference

 

[Rchawks]

I had this occur with my m3p yesterday and I had just flown it last week so this surprised me as well. I also just did the update thinking that would easily solve the issue. Apparently not. Only in my case I got a 7 day warning (yesterday) and I was still able to fly it. No problem with my other drones at the moment. BTW do you have different DJI passwords such as for the website itself and then all your other drones under the second password, correct? Been awhile since I checked in.

 

[RC5728]

You need to connect the device running DJI Fly to the Internet and log back in. There's no other workaround. If you plan to be off the grid for an extended period, something like Starlink would allow you to obtain an Internet connection from almost anywhere.

The Starlink thing is a good idea, but has anyone done that from experience or is it just theoretical?

I thought Starlink services for phones were mainly limited to just calls and texting right now. T-Mobile has a Starlink service you can pay extra for, but can you actually make a hotspot with that?

 

[Peterthe1]

Hi. This seems odd. I fly M30's at work. The M30's were registered when new, about 2yrs ago, but the controllers have never been signed in and I regularly fly where there is no internet coverage. I've never had any issues, as the Op had, with not being signed in. This is with Rc Plus controllers. There was an issue a while back where one of the controllers stopped recording flight data but a quick firmware refresh solved the problem. I also fly an old Phantom 4 without any issues and this has also never been signed.

 

[msinger]

I thought Starlink services for phones were mainly limited to just calls and texting right now. T-Mobile has a Starlink service you can pay extra for, but can you actually make a hotspot with that?

Starlink is a high-speed satellite Internet service. This page explains everything.

The Starlink thing is a good idea, but has anyone done that from experience or is it just theoretical?

DJI Fly doesn't care how you allow it to access the Internet. I only mentioned Starlink since options are super limited when you're "off the grid". And, sure, you can connect any kind of device to the Internet with Starlink.

 

[RC5728]

Starlink is a high-speed satellite Internet service. This page explains everything.



DJI Fly doesn't care how you allow it to access the Internet. I only mentioned Starlink since options are super limited when you're "off the grid". And, sure, you can connect any kind of device to the Internet with Starlink.

I know, but there are two different ways to use Starlink.

You can lug a portable Starlink kit with you everywhere (seems impractical), or you can use the Starlink phone service offered by T-Mobile (and maybe other companies).

I'm not sure if the phone version can be used to make a hotspot though, which is what I was asking. I think it's only able to do calls and texts at the moment?

If the Starlink phone service could be used to make a hotspot, that would be hugely helpful for this kind of situation.

 

[msinger]

I know, but there are two different ways to use Starlink.

I'm not familiar with the service you're referring to. I was suggesting you actually use the portable Starlink device. If it's too bulky to carry, you could certainly keep it wherever you plan to sleep while out off the grid.

If you use T-Mobile (or one of the other supported carriers), you should be able to find those details on the carrier's website.