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DJI quoting 5 weeks for a refund?? Anyone else had Issues

Ikopta

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Joined
Oct 15, 2016
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Had a question on #mail this week. Viewer got product.. didn't work.. which happens I guess, then was quote 5 Weeks for the refund..Understand we are in interesting time.. but website still says 7-14 days, not notice of coves-19 delays etc..AND they still are able to launch a new Mavic 2 Air drone.. any one else had similar issues? Or is it a one off?
 
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