So I have to follow up again on this thread, just because I could not make this sh^^t up, really!!!!
So DJI finally sent me a Mavic Pro Only drone (no charger, no controller, yes the battery was included), it arrived today. Here is the kicker though...on June 16th I received a text from an unknown number with
this image!!! with a message stating "I found your drone at the Outer Banks, NC."
Even after I tried repeatedly to re-connect to my Mavic by powering down controller and and then powering back up , it always came back with this image as last known location in the DJI Go App...
The woman that found the drone was staying the same vacation house as we did. She found the drone in a sand dune about 100 feet, straight out from the house, toward the beach...I did not even think to look there. We were at the beach house for another week after the I lost the Mavic. I probably looked out off the deck, toward the beach 100 more times during that week and never saw it. It is not like I was looking for it though.
She said she would send it back to me as long as I covered the cost of shipping which I did, but she was going to be on vacation for two weeks so she could not get it until the end of the month. We took care of all the shipping logistics and my beached drone showed up July 1st, intact but full of sand, some rust cover screws & nuts, plus a swollen battery.
I contacted DJI and notified them as soon as I actually had possession of my beached/damaged drone. I wanted to try and use the remainder of my DJI Care refresh policy to get a replacement for $150.00. The policy expires July 18th 2018, so I tried to take care of this ASAP. But without me knowing DJI transferred the remaining portion of my Care Refresh policy to the new drone I just purchased from them. Yes, the one I had to repeatedly go back and forth with on the Coupon Code issue...
DJI sent me another one of those boiler plate, overly apologetic, form letter, email's stating that there was nothing they could. They could not transfer the policy back to my original drone. I even offered to send the new drone back, so they would not think I was trying to pull a fast one on them, this entire time. Nope DJI refused they got my $531.00 and they were keeping it. I would have rather spent $150.00 then the $531.00 though. So yes...who ever made the statement last time about me ranting over my own screw up about missing a coupon code expiration deadline...
NOW I AM FREAKING RANTING I think DJI builds a great aircraft, but as far as customer service and business practices go, THEY SUCK!
The next big drone manufacturer that can start building comparable aircraft or better aircraft than the DJI's product line and offer good customer service and better business practices should easily put a huge dent in DJI's market share or surpass them.
Okay, now I am sending my damaged drone to Thunderdrones for repair. At least I will have a backup drone now.