I lost my drone in the Outer Banks in N.C. back in late April. I lost connection, screen froze and I lost sight of drone behind sand dune. Last known location was 50 yards off shore. I could not retrieve. So I could not use my DJI Care Refresh.
DJI had me upload flight logs and they determined that I did nothing wrong a d offered me a 30% off coupon towards a drone only model. So I still had to come up with $531.00 for the replacement, which at that moment I did not have the funds. I finally had a client pay me for a a job I did and I went right into the DJI store and attempted to purchase the new Mavic Pro only model, punched in my coupon code and would you freaking know it, the *** thing expired 3 days earlier.
I contacted DJI and after being bounced around for an hour to different help desks, I was told my case was being renewed with this new information. About 4 hours later, I received this weak *** response. DJI blows as far a customer support. I guess they don't have to worry about pissing off the individual, little guys when you're as big as DJI. Not much else I can do I guess, except keep saving to get a replacement.
"Hi David,
Thank you for contacting DJI Technical Support.
First of all, we would really like to thank you for your patronage in our products.
We would like to apologize for the inconvenience this has caused you. This is certainly not the experience we want for you.
This will be hard for me to inform you, but the coupon code is only valid for one month and the coupon code cannot be renewed once it has expired.
I understand that no words can comfort you with this incident, but we will also need your kind understanding for this situation.
Your patience and kind understanding are greatly appreciated.
You will receive an email survey two days after this email if not responded. If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly.
Best regards,
Alvin
DJI Customer Support"
DJI had me upload flight logs and they determined that I did nothing wrong a d offered me a 30% off coupon towards a drone only model. So I still had to come up with $531.00 for the replacement, which at that moment I did not have the funds. I finally had a client pay me for a a job I did and I went right into the DJI store and attempted to purchase the new Mavic Pro only model, punched in my coupon code and would you freaking know it, the *** thing expired 3 days earlier.
I contacted DJI and after being bounced around for an hour to different help desks, I was told my case was being renewed with this new information. About 4 hours later, I received this weak *** response. DJI blows as far a customer support. I guess they don't have to worry about pissing off the individual, little guys when you're as big as DJI. Not much else I can do I guess, except keep saving to get a replacement.
"Hi David,
Thank you for contacting DJI Technical Support.
First of all, we would really like to thank you for your patronage in our products.
We would like to apologize for the inconvenience this has caused you. This is certainly not the experience we want for you.
This will be hard for me to inform you, but the coupon code is only valid for one month and the coupon code cannot be renewed once it has expired.
I understand that no words can comfort you with this incident, but we will also need your kind understanding for this situation.
Your patience and kind understanding are greatly appreciated.
You will receive an email survey two days after this email if not responded. If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly.
Best regards,
Alvin
DJI Customer Support"