Hello fellow drone pilots! I'm the owner of the business being talked about in this thread, which operates under multiple domain names including
www.TrustFAA.com and
www.DroneRegistration.com.
I wanted to share with you some information about where we came from and why we do what we do. At the start of the U.S. drone registration system in 2015, there were a lot of “drone registration” scam websites advertising on Google and the other search engines. You would either greatly overpay for your registration from these websites, or you would pay and not even get a registration at all (and good luck trying to get a refund!). I saw this as an opportunity to make a difference by stepping in to actually get new drone pilots the registration they needed, without grossly overcharging them. The fees that we charge for a registration and the extra products we sell (drone ID cards, drone registration stickers, etc.) help offset the very high cost of making certain that our search ads appear higher than, or in place of, these scam websites that I talked about above. Our battle with these more expensive and true scam websites continues to this day. Like any other company, however, we can't sell our services and products at cost as this would be a losing business model.
Of course, the FAADroneZone portal is the only official website to register your drone in the U.S. and we state on every page on our website that we are not the FAA. Also, most of our customers understand the difference between a .com and a .gov website. It doesn't matter to us where you register your drone as long as it's a legitimate registration so that you don't get in trouble for flying without one. The registration we obtain for our customers comes from the official FAADroneZone portal, and our customers get their username and password to sign in to the portal to view and modify their registration as needed.
In addition to registration, we've also provided tens of thousands of drone pilots with the registration ID cards, drone registration stickers, lanyards, etc. that we've become known for over the years. While these accessory items aren't 100% necessary to have, many drone pilots register directly with the FAADroneZone and then come to us for these things because they really want them. I don't know about you but I don't own a label maker like the one mentioned in the 51 Drones video, and I don't really want to tape a sad little piece of paper with my registration number scribbled on it to my shiny new drone. Also, an ID card made from your registration certificate can be pretty handy to put in your wallet and forget about it. It's there if you need it (edit: we sell TRUST cards now, too! please visit us at
www.droneregistration.com).
Although certain individuals and companies like Russ at 51 Drones, Pilot Institute, and others, appear to have made it their life goal to try and destroy us, all it does is bring more attention to the great products we are providing to the community so we are grateful for the free advertising. Keep it up, boys!
We're more than happy to work with any dissatisfied customers, even though they are few and far between. Great customer support is the cornerstone of our business. Our customer support information can be accessed easily through any of our websites.