Fed up

[mqmitch]

My first email to DJI was sent 16 days after I received M2P. I’ve then spent countless hours on the phone and frustrated because device would not take off.

DJI said I couldn’t speak with a supervisor and because they were busy and would call within 48 hours.

They said shipping label would take up to 48 hours, and never received.

I’ve finally just called back and disputed and asked for a refund. Sorry, but I don’t know if I’ll buy another DJI.

My issue reminds me of when Xbox had the red circle of death issues. Mind you, no one on their tech support could explain solid red lights.

If my credit card refunds me, I’m still out $500 spent on the Fly More Kit and Polar Pro ND filters

 

[Mossiback]

If you post more details about the flight problems, someone here may have the solution. It could be as simple as being in a NFZ without realizing it. I think DJI support starts with the assumption of pilot error and their communication to determine otherwise is difficult at best.

I don't blame you for being frustrated. Did you buy direct from DJI? If so, then try again with a local seller with a good return policy. The majority of users have no problems and DJI's hardware is really superior. Their software and support is where they fail but that is where this forum may help.

 

[Starz]

Some find more information here than DJI themselves.
May be worth a shot. Lots of free info available.
Could be a simple fix.

 

[brettbrandon]

My first email to DJI was sent 16 days after I received M2P. I’ve then spent countless hours on the phone and frustrated because device would not take off.

DJI said I couldn’t speak with a supervisor and because they were busy and would call within 48 hours.

They said shipping label would take up to 48 hours, and never received.

I’ve finally just called back and disputed and asked for a refund. Sorry, but I don’t know if I’ll buy another DJI.

My issue reminds me of when Xbox had the red circle of death issues. Mind you, no one on their tech support could explain solid red lights.

If my credit card refunds me, I’m still out $500 spent on the Fly More Kit and Polar Pro ND filters

I hear you. It can be frustrating, my "replacement" M2P just got sent back.

If its flashing red it indicates a IMU error which may be fixed with a IMU calibration. If that does not fix it, it needs service.
Solid red lights mean critical error and needs service.

 

[Mr. Salty]

According to the EXIF data on your photo you're in the runway path set by DJI's GEO system for the New Haven Airport. But you should still be able to take off from there, just with your altitude restricted.

 

[RayOZ]

Not a lot of details from the OP. Is it even activated? If he's new to the M2P, was he trying to take off at night? What's the error message on the DJI Go 4 app?

 

[45er]

I have posted elsewhere here on this report regarding DJI customer service. Mine had to do with replacing a Mavic Pro Platinum after my grandson hit a high wire and it crashed into a puddle of water. I'm not sure I've ever gone through a more frustrating string of communications than I did with DJI. They are very good at responding "we're sorry your're having that trouble", but with respect to fixing the issue, not much help. One person commented that it might have had to do with the fact that English is their second language. I don't know, but I can empathize with you.

 

[Arce101]

My first email to DJI was sent 16 days after I received M2P. I’ve then spent countless hours on the phone and frustrated because device would not take off.

DJI said I couldn’t speak with a supervisor and because they were busy and would call within 48 hours.

They said shipping label would take up to 48 hours, and never received.

I’ve finally just called back and disputed and asked for a refund. Sorry, but I don’t know if I’ll buy another DJI.

My issue reminds me of when Xbox had the red circle of death issues. Mind you, no one on their tech support could explain solid red lights.

If my credit card refunds me, I’m still out $500 spent on the Fly More Kit and Polar Pro ND filters

Really look at the app mine did the same bc I was in a no fly zone I was wondering why I couldn’t take off mabey it’s the same issue maybe not but I had to accept responsibility for my flight in the app it was a little confuseing bc I had to accept but it was a little difficult navigating to were I was able to accept full responsibility etc for and aircraft and stuff like that hope this helps

 

[GFields]

Are you certain that the controller is synced with the drone?

 

[Arce101]

I have posted elsewhere here on this report regarding DJI customer service. Mine had to do with replacing a Mavic Pro Platinum after my grandson hit a high wire and it crashed into a puddle of water. I'm not sure I've ever gone through a more frustrating string of communications than I did with DJI. They are very good at responding "we're sorry your're having that trouble", but with respect to fixing the issue, not much help. One person commented that it might have had to do with the fact that English is their second language. I don't know, but I can empathize with you.

Had the same issue wouldn’t fix it

 

[Harro]

Language difficulties is no excuse. English is my 3rd language yet I communicate in English quite well.