I've already explained how Amazon's fulfillment and return policies work, and I even shared official Amazon links so you can review them yourself. You're the only one continuing to make unsupported claims without any proof.
Others in this thread have confirmed some of the points I mentioned, including that when Amazon handles fulfillment, they also take care of the returns. And the seller for the deal I shared was indeed selling brand new DJI Neos as advertised.
I never said these drones were sold by the DJI Store or Amazon LLC. And the fact that they weren't sold directly by those sellers doesn't make the deal any less valuable. While I personally prefer to buy from the DJI Store when stock is available, that option might not never be available again in the US.
The whole reason I shared it was because the
Neo was being offered at the lowest price I've ever seen. And since the orders were being fulfilled by Amazon, a well-known company, it clearly wasn't a scam. I thought it was worth sharing for anyone interested in getting a
Neo at a great price.
When you buy something on Amazon, you'll see the applicable return policy right below the buy button. For example, here's the return policy shown for the current seller in the buy box:
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That "See return policy" link takes you to the
Amazon Return Policy, which explains how fulfillment and returns work. It's always best to read the policy yourself, but in short, a refund is issued once Amazon receives the returned item and confirms that you’re eligible for a refund.
The key point is that the company fulfilling the order is the one that decides whether a refund applies and processes it. That's why it's generally a good idea to buy items that "ship from Amazon" whenever possible since Amazon handles those returns directly. Amazon's return process is usually fast, simple, and free.
If you choose to buy from a seller that also ships their own products, Amazon still protects you through its A-to-z Guarantee. I've already linked the full policy above, but here's a quick summary:
View attachment 185875
The A-to-z Guarantee applies only when an item is
both sold and fulfilled by a 3rd party seller. It doesn't apply when Amazon handles fulfillment, because Amazon uses its own return policy in those cases. Again though, please don't just take my word for it. Go read the policy yourself to clear up any doubts you might have.
As for reviews, focusing only on the worst ones doesn't tell the full story. Nearly every seller has a few unhappy customers. Even major retailers like Best Buy have negative reviews from people claiming things like they sell used items as new.
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That's just the nature of reviews. Anyone can post one, even if their claim isn't accurate. And then the majority of happy customers never leave reviews. So when a seller has mostly positive feedback, it's usually a good sign that most buyers are having a positive experience.
Amazon removes reviews about its own fulfillment or return process when they’re left under a 3rd party seller's page, since those reviews don't reflect the seller's performance. That approach makes sense and helps keep things fair.
