I say do it. There are a lot of people that are the "I dont want to be involved" type.
But they are no help to society. People SHOULD know what can and DOES happen. They need to know that they are not alone, and with perseverance, all is not lost. They also need to know what you have learned the hard way.
@ac0j
@WithTheBirds
@Yogi
@abtocmeptb
@DanMan32
@Just_nick
I went ahead and did it because they wrote me another letter saying the first was a mistake and they can't tell me why. I did the media interview and he said as soon as it airs I will get a call from someone at amazon. Anyone that he has worked with that had an issue with Amazon, they were called right away and given refund and credit plus he said they usually do a little extra like send gift cards and things like that because he does follow up stories. Oh yeah the box says it weighs 8lbs for a Mavic 2 Pro. Why would anyone want to pay more shipping than they should. Gary Harper took the box to weigh it to see if it comes close to 8lbs with the contents. It showed 5 on my scale at home but its a cheapo scale.
here is the email they sent me after they said they would refund me.
[email protected]
2:43 PM (1 hour ago)
to me
Hello,
My name is Phil and I am a senior member of the Amazon.com A-to-z Guarantee Claims department. We received your message about order 111-3916626-1973869.
First, I’m really sorry to hear about the inconvenience you experienced and your interaction with our A-to-Z Guarantee team. Our mission is to provide a premium quality service, and the situation you described certainly doesn’t meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our associates always assist you appropriately.
I apologize for the incorrect information that was first passed along to you regarding the denial of your claim. Unfortunately we cannot provide any further information as to why your claim was denied due to propriety and confidentiality reasons.
Sincerely,
Phil
Account Specialist
Amazon.com