So, just a heads up for those who ever change their shipping addresses. ALWAYS follow up, EVEN if a DJI employee changes the shipping address for you. I never saw my order status change to shipping on Jan 28th, while others saw it change to shipping, some even on Jan 27th.
I had a DJI customer service person change my shipping address on Wednesday, January 24th, changed it to ship to my office so I can sign for it. Even though it was a DJI customer service person who changed it, apparently it confuses their systems.
I got another customer service person on chat yesterday, Jan 28th, alleged shipping date, and first thing I asked was why hasn’t it shipped yet. He asked me to confirm I had changed the shipping address. I confirmed it. Apparently it holds the shipment up in “Order Confirmation” mode or something like that. I had to basically get them to manually push it through, though my order status showed the new address (showed it as of Wednesday) and had shown payment success.
If I hadn’t gotten someone in chat yesterday, and complained, yelled (via chat), and ripped them a new one, my order would be in limbo. This morning, Monday January 29th, at 6am est., my status changed to shipped. That being said, I didn’t receive an email with a tracking number. Which I was promised.
Just learn from MY mistake, EVEN if you have a DJI customer service person change the shipping address for you, ALWAYS follow up. DJI’s customer service is legendarily horrendous. I know, grass is green, sky is blue, and DJI’s customer service sucks, especially since you can’t talk to someone on the phone.