- Joined
- Oct 9, 2018
- Messages
- 2
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- 1
- Age
- 36
Hello guys, im Marlon, from Brazil. ( Sorry, my english s from google translate )
I have a mavic air bought a few months ago and little used. My drone never crashed and presented the problem "processor chip overheated" The fan was apparently not working, so I sent DJI's assistance here in Brazil. They are telling me that they have to change the PLATE CENTRAL and I have to pay for it (approximately $ 400 dollars ) They opened the drone and it was with a bit of beach sand. There are advertisements with mavic air landing and taking off from the sand on the beach and without any problems. DJI says it's my responsibility to let sand into the drone. But I claimed that the drone is closed and has no way to clean. It is even an AIR OUTPUT and not an entrance. They are claiming that the central plate is burnt, meaning the software did not work properly when it says that it will turn off to not overheat. I would like to know the cases that they had, because I will go to court against the company and are proposed here in Brazil.
Can we help ourselves?
Thanks ! []´s
I have a mavic air bought a few months ago and little used. My drone never crashed and presented the problem "processor chip overheated" The fan was apparently not working, so I sent DJI's assistance here in Brazil. They are telling me that they have to change the PLATE CENTRAL and I have to pay for it (approximately $ 400 dollars ) They opened the drone and it was with a bit of beach sand. There are advertisements with mavic air landing and taking off from the sand on the beach and without any problems. DJI says it's my responsibility to let sand into the drone. But I claimed that the drone is closed and has no way to clean. It is even an AIR OUTPUT and not an entrance. They are claiming that the central plate is burnt, meaning the software did not work properly when it says that it will turn off to not overheat. I would like to know the cases that they had, because I will go to court against the company and are proposed here in Brazil.
Can we help ourselves?
Thanks ! []´s