Yes I just wanted to post my story to let others here before buying a mavic mini drone and throwing their money away. I just recently purchased the 550 dollar fly more package and after only four days of having the drone it lost signal while directly overhead. For some reason my screen went black and showed aircraft disconnected on I phone. What was even worse is it took off in opposite direction with me doing everything possible to try and turn it around. No luck, I jumped in my car following the drone as far as I could see till I ran out of road. I thought I’d never se it again and then remembered the find my drone app. Upon using the app I did find my drone but unfortunately it went pass home point and crashed in the lake. Once the drone had traveled so far out it went into fail-safe return to home mode. I called DJI and they made it sound simple at first and told me to send it in for repair or replacement. Everything seemed to still workon the drone but it displayed a navigation error and would not let it take off. After a week of travel to California and a couple days of evaluation I got an invoice for 330 dollars the price of a new drone. I was pissed how could they not stand behind their product which malfunctioned in more than one area. I sent the telometry data and their telling me it was my fault it landed in the lake. I don’t see how t could be me fault cause when loooking at the data you can clearly get tell I was trying to turn it around and it continued to fly in a straight line. Once it got to far out it went into safe mode and return to home which I had no clue it was doing cause I had only a blank screen to look at and it had gotten out of visual range.
I’ve spent countless hours talking to technicians that don’t know what their talking about and have been given the run around for nearly a month now. I’ve even asked them to return my drone and all I can still get is an invoice for 330 dollars. If I’d known that DJI was so impossible to deal with I would of simply returned it to Best Buy cause they have a fifteen day return policy. Now it looks like I might be at total loss since I’ve been left in limbo for nearly a month.
I’ve spent countless hours talking to technicians that don’t know what their talking about and have been given the run around for nearly a month now. I’ve even asked them to return my drone and all I can still get is an invoice for 330 dollars. If I’d known that DJI was so impossible to deal with I would of simply returned it to Best Buy cause they have a fifteen day return policy. Now it looks like I might be at total loss since I’ve been left in limbo for nearly a month.