Polar Pro ND Filters too heavy for gimbal

PolarPro · Dec 13, 2016

bakerboy said:
Still a design flaw

Hi Bakerboy,
We do have a Cinema Series available for preorder that will be able to stay on the camera 100% of the time.
You can upgrade to them at a discount by emailing [email protected] if you would like.

Here is more info on them:
PolarPro | DJI Mavic Filters

Let me know if you have any other questions on them,
Jeff

niclariv · Dec 13, 2016

@PolarPro, care to weigh in on people's worries of damaging the gimbal by attaching the filter after it's powered up? I bought some, and I would hope that PolarPro tested enough to know they won't cause damage.. and would hopefully take responsibility if they do

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PolarPro · Dec 13, 2016

niclariv said:
@PolarPro, care to weigh in on people's worries of damaging the gimbal by attaching the filter after it's powered up? I bought some, and I would hope that PolarPro tested enough to know they won't cause damage.. and would hopefully take responsibility if they do

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Hi Niclariv,
We guarantee compatibility 100% with all of our filters.
The Cinema Series filters can be left of at all times, and the standard filters need to be installed after start-up due to a physical interference on startup (nothing to do with weight).

Let me know if you have any other questions,

Jeff

wombat · Dec 14, 2016

what is the weight of each Cinema filter ?

Piros · Dec 14, 2016

1.3 grams it's in the Video . Have to say PP support was A grade , they gave me 100% refund today including freight on the Mavic ND's and said to keep them as I am based in Australia. Super impressed .I'm a long time user of PP filters with my Inspire. Pretty hard to go past customer support like that. 5 stars from me.

wombat · Dec 14, 2016

PP does have a very good reputation and great customer care

PolarPro · Dec 14, 2016

wombat said:
what is the weight of each Cinema filter ?

NDs: 1.01 grams
ND/PL: 1.31

We have been stress testing for the last 45 days and both of these are well below the weight that the gimbal can handle.
-PolarPro

wombat · Dec 14, 2016

thanks PP, Cinema is looking good

1800BigRob · Dec 15, 2016

Preordered the cinema series today. I had the PolarPro 6pak arrive and after an email I received a discounted offer to upgrade. Happy with the outcome and now waiting for the cinema series. Thanks PolarPro

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SteveCA · Dec 15, 2016

I have the six pack filters which work great but i want filters that can be left on as i fly a lot of flights per day. I will be upgrading. Wish I had known that before hand

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generaltso · Dec 15, 2016

SteveCA said:
Wish I had known that before hand

Why? You'll get full credit for them toward the Cinema Series filters.

Aerial Perceptions · Dec 15, 2016

I have a set of 3 PP filters I had purchased on Amazon that I have yet opened. I just heard about these Cinema filters and was wondering what exactly I can do to get the best deal in these filters.

PolarPro · Dec 15, 2016

Aerial Perceptions said:
I have a set of 3 PP filters I had purchased on Amazon that I have yet opened. I just heard about these Cinema filters and was wondering what exactly I can do to get the best deal in these filters.

Just shoot [email protected] an email, we will get you upgraded to the Cinema Series no problem.
Thank you for supporting our brand!
-Jeff

Rick A · Dec 15, 2016

Had an order awaiting shipping when I found out about the Cinematic series. Polar Pro had no problem cancelling my order and reimbursing my money before I placed the next order. I give this company 5 stars for customer service and I expect that they will get another 5 stars for a superior product once I get the order in.

SteveCA · Dec 15, 2016

generaltso said:
Why? You'll get full credit for them toward the Cinema Series filters.

I just traded emails with Dan from Polar Pro. They are great and upgraded me to the cinema series for just the price difference, actually slightly less. Way to go PolarPro! Now that's customer service! This kind of response is exactly what makes it a no brainer to buy their products and be an early adopter. The filters do a great job, albeit with a bit of work. The cinema series will be left on 24-7 since it was designed to stay on. I am a very satisfied customer. They were also nice enough to offer to replace my ND8 PL filter as it flew off with my Mavic when RTH failed after signal loss. Great jobs guys!

1800BigRob · Jan 19, 2017

Here is my quick review. They don't seem to worry the gimbal. Just a little tight to come off.

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stratos · Jan 20, 2017

Get the Taco RC ones, they are way better and can be installed before the gimbal calibration

wombat · Jan 20, 2017

I finished up with the Taco RC ones, very pleased with them and the weight is the main reason I got those ones, but the guys at PolarPro have a very good customer relations and will bend over backwards to help if there is a problem.