Requesting authorization

[Nakita Mosquita]

I am experiencing a new problem with my MA after a year and a half. I require a verification code in one area I fly in. I am experiencing a user information validation error -1012 preventing me from ticking off the 3 checked bullets and subsequently receiving a DJI Verification code.

Help.

 

[Billymod]

am having the same problem

 

[Nakita Mosquita]

Seems that the handshake is being interrupted / incomplete.

 

[Nakita Mosquita]

am having the same problem

Plz let me know if you get a fix. I have not uninstalled and reinstalled the app yet.

 

[Billymod]

Plz let me know if you get a fix. I have not uninstalled and reinstalled the app yet.

I have deleted and re-installed the app, and it does not fix the issue, thought it was because it was a new phone, but it wasn't because it seems like it is happening all across the US

 

[sar104]

A virus, perhaps?

 

[Billymod]

Got this last night from DJI

Viki.gao （DJI Support） 3月27日 CST15:00 Dear Bill, Thanks for your email. Due to temporary server issues, a sudden case of the certificate can not be imported has been caused. The system has been fixed now, please kindly try again. Your thoughtful information has provided us with important feedback. Please accept our sincere apology for the inconvenience caused again. Your understanding is highly appreciated here! We would like to remind you of updating all the firmware and fly safe databases both for app and aircraft in case of further inconvenience occurred. Thanks for your cooperation and wish you a good day! If you have any further questions, please feel free to contact us. We're always here to help. We would like to remind you that during the period of outbreak prevention and control, please avoid visiting areas where the disease is prevalent, and also avoid crowds. Please wear a mask when going out, and keep your hands sanitized by washing and disinfecting them frequently. We will defeat this disease! Best Regards Viki.Gao DJI Technical Support Website: DJI Support – Here for You – DJI Youtube: http://s.dji.com/Youtube-DJI

 

[Nakita Mosquita]

It did resolve itself the next day due to the explanation offered above.

 

[Nakita Mosquita]

It did resolve itself the next day due to the explanation offered above.

So to-day.... same location requiring authorization (geo zone), states the unlock was successful, but NoGo. What gives?

 

[DanMan32]

I've found the app gives very general status messages until you try to fly. Example: cannot fly
After start attempt: IMU not yet receiving sensor data.
Solution: wait a bit more for it to finish initialization.

Message: No Fly Zone
Start attempt: initiates online Auth Zone unlock
Solution: follow prompts, then fly.

What does it say when you attempt startup?