Sending in mavic to dji questions.

[Jasonr38]

I had a crash I had my home point set 20 feet away flew 5 feet off the ground I hit rth and instead going back it went up into a tree. My gimble needs repair. If it's not pilot error will dji refund my refresher payment as I did buy the package from dji

 

[raven swe]

should have read the manual, it done what it was supposed/programmed to do. and why on earth would you try RTH so close and so low to you is beyond me.

page 17/18 I believe,, RTH Procedure.

 

[Bekanne]

I had a crash I had my home point set 20 feet away flew 5 feet off the ground I hit rth and instead going back it went up into a tree. My gimble needs repair. If it's not pilot error will dji refund my refresher payment as I did buy the package from dji

Likely it will be considered pilot error because it sounds like the altitude on the home point was set greater than 5 feet.
Someone in the forum can say better than I with your flight logs.

 

[Jasonr38]

Will dji repair it I have the refresher

 

[Simmo]

With refresh, they will replace it.
However.... a massive mistake is not reading what will happen in a RTH activation.
Please take a look at the manual.
This image is one I have on file...

 

[Flycaster]

Without the logs, cannot tell for sure, but from reading your description of the short flight, you hit RTH 5 feet from the ground. That means that the drone will climb to the RTH height(what ever you set it at), and then procede home.
It climbed into the tree canopy.

 

[Jasonr38]

I've read it thank you.

 

[Jasonr38]

Well glad I bought the refresher. 115 is better then the cost of a gimble repair.

 

[Frustrated]

Sounds like a RTH elevation question to begin with.

 

[Florida Drone Supply]

With Refresh, DJI will replace it. Be sure and study the RTH like what is shown above so to avoid this happening again in the future!

 

[Jasonr38]

Thank you. This stuff happens even to the best.

 

[DanMan32]

If AC was only 20ft from HP, it should have just landed. Not sure what was meant by "HP set 20 ft away" though.

There's a certain distance from HP that it will just land, another distance that it will stay at current altitude and return, and beyond it will operate as usual. Depends on model though.

 

[Jasonr38]

Was well under 20ft. I wondered this myself.