Thank you DJI you messed up my holidays!!

AroundTheWorld · Apr 26, 2019

Hello

It looks like the DJI website doesn't allow complaints so I will post my thoughts here. I have always been amazed by dji drones but I will write a negative review for once. I am currently in the Maldives, on a holiday trip I have always dreamed of. The trip of a lifetime. And prior to this I bought the DJI Mavic 2 Pro since I thought I would come back home with awesome aerial footage.

I flew it in France without any problem and I was able to record the beginning of my holidays but since yesterday, the drone don't want to take off anymore. I got an ESC status error. I guess that I won't be able to fly it without sending back for repairs?? Thank you DJI you screw up the rest of my vacations!! Is that normal? The drone is brand new, has less than 10 flight and I can't use it right now, in one of the place for aerial footage!!

Please tell me there is something I can do. I'm really [ Mod Removed]. I already tell you that I won't accept any repaired drone, I will only be keen to accept a brand new one Mavic 2 Pro as a replacement. Not to mention that my gimbal has a slight tilt and that the 1/3 right side is not in focus. I was going to close eyes about that but now I'm sure that my drone don't want to take off, I'm pretty sure that I received a defective one.

DebianDog · Apr 26, 2019

Good thing you did not bring your galaxy fold phone you really would have been upset. Keep things in perspective. All manufactures... that make anything have a failure rate. You lost the lottery. I am sure DJI with replace it. It sucks. What are you gonna do? You are in France on vacation ENJOY IT!

sar104 · Apr 26, 2019

If enjoying your vacation was going to be entirely contingent on a single piece of high-tech equipment then obviously you should have taken at least one backup unit.

AroundTheWorld · Apr 26, 2019

I'm coming from France thus I'm not in vacations there but in the Maldives. A place I would probably never come back again considering how much cost effective it is. I enjoy it of course but guys, I bought this drone especially for this trip and it stopped working at the worst moment. I think that I still have the right to be upset at this point.

So according to your answer, there is nothing I can do except sending it back once I come back home?

sar104 · Apr 26, 2019

AroundTheWorld said:
I'm coming from France thus I'm not in vacations there but in the Maldives. A place I would probably never come back again considering how much cost effective it is. I enjoy it of course but guys, I bought this drone especially for this trip and it stopped working at the worst moment. I think that I still have the right to be upset at this point.

So according to your answer, there is nothing I can do except sending it back once I come back home?

I'd be upset too, but you were just unlucky to have the aircraft fail on vacation. These things happen. The very first Phantom 2 I bought was dead on arrival with a failed ESC - the only DJI equipment failure that I've experienced. Unfortunately an ESC error is likely going to require repair or replacement.

AroundTheWorld · Apr 26, 2019

Thanks for your message. Yeah I know this is always happening with high tech products unfortunately. It just happened at the worst moment. Anyway. Actually I was able to fly with it two times after the first warning message. It worked when I restarted the aircraft but now it looks like it's definitely unusable.

Simmo · Apr 26, 2019

Do not chance flying it any more, friend..
Send it back or buy a new one!!
If you try to fly again, we will be perhaps doing an analysis of the crash??

gnirtS · Apr 26, 2019

Electronic stuff breaks. New electronic stuff breaks sometimes. Sometimes electronic stuff is broken on arrival.
You seem unaware of this. The ridiculous over-dramatic whinge-post is laughable.

No manufacturer anywhere in the world can produce a 100% working product for 100% of people. Nothing from a pencil to a 787 is 100% working 100% of the time from day 1.

If you *NEED* something you take 2 of them. Basic redundancy. If you take only 1 and no spare then its not mission critical. So holiday isn't ruined.

AroundTheWorld · Apr 26, 2019

Of course I'm aware that electronic stuff breaks. If it sounds over dramatic, It's mostly because I wrote this message at the moment. But I won't act like nothing happened. When they are a selling a product more than a thousand bucks they can expect to receive comments in line with my deception. Something that they apparently don't allow on their forum.

Icelandman · Apr 27, 2019

AroundTheWorld said:
Hello

It looks like the DJI website doesn't allow complaints so I will post my thoughts here. I have always been amazed by dji drones but I will write a negative review for once. I am currently in the Maldives, on a holiday trip I have always dreamed of. The trip of a lifetime. And prior to this I bought the DJI Mavic 2 Pro since I thought I would come back home with awesome aerial footage.

I flew it in France without any problem and I was able to record the beginning of my holidays but since yesterday, the drone don't want to take off anymore. I got an ESC status error. I guess that I won't be able to fly it without sending back for repairs?? Thank you DJI you screw up the rest of my vacations!! Is that normal? The drone is brand new, has less than 10 flight and I can't use it right now, in one of the place for aerial footage!!

Please tell me there is something I can do. I'm really [ Mod Removed]. I already tell you that I won't accept any repaired drone, I will only be keen to accept a brand new one Mavic 2 Pro as a replacement. Not to mention that my gimbal has a slight tilt and that the 1/3 right side is not in focus. I was going to close eyes about that but now I'm sure that my drone don't want to take off, I'm pretty sure that I received a defective one.

I had similar problems with a Phantom 4 and I complained by email and the same evening I had a phone call to help me sort out the problem. This they were able to do over the phone and I have to say that the service was excellent. Previous to that (going back to 2013) I wrote 50 emails complaining about a problem and it was never satisfactorily resolved. They have improved enormously since then. I hope you have a similar success with your problem.

RedSoxFan42 · Apr 27, 2019

Maybe this is a good reason for me to keep my Mavic Air if I buy the M2P. Use it as backup. I don't know of any wedding photographer that shows up with one camera. Mission Critical. Bring Backup. However, I do feel for you depending on a quality product that for you ended up getting a lemon. Try to enjoy your good health and maybe you have a DSLR with you that can fill in? Plus, you get to go home to France. That's nice.

Agis · Apr 27, 2019

ESC error appears to be a software issue when updating the firmware. If that's the case, try to download the firmware update again. You can always contact DJI support, they might be able to assist.

sar104 · Apr 27, 2019

Agis said:
ESC error appears to be a software issue when updating the firmware. If that's the case, try to download the firmware update again. You can always contact DJI support, they might be able to assist.

Can you elaborate? Why do you think an ESC error would be a firmware problem?

Agis · Apr 27, 2019

sar104 said:
Can you elaborate? Why do you think an ESC error would be a firmware problem?

This guy experienced a ESC error after firmware update. In this case, DJI's advised the user to redownload the software.

ESC ERROR MESSAGE AND CAN'T START THE MOTOR

Hi DJI, My name is Afriandi, I'm From Indonesia. I was buy my Mavic 2 Zoom on September 16th at Changi Airport, Singapore. On Oct 5th, when I want to fly my Mavic 2 Zoom, My DJI Go 4 said I have to update my firm ware, and then I tried to update the firm ware with DJI Assistant 2 using my...

forum.dji.com

sar104 · Apr 27, 2019

Agis said:
This guy experienced a ESC error after firmware update. In this case, DJI's advised the user to redownload the software.

ESC ERROR MESSAGE AND CAN'T START THE MOTOR

Hi DJI, My name is Afriandi, I'm From Indonesia. I was buy my Mavic 2 Zoom on September 16th at Changi Airport, Singapore. On Oct 5th, when I want to fly my Mavic 2 Zoom, My DJI Go 4 said I have to update my firm ware, and then I tried to update the firm ware with DJI Assistant 2 using my...

forum.dji.com

That's always their first suggestion. I'll bet it didn't fix the problem.

AroundTheWorld · Apr 27, 2019

Thanks for all your answer guys. Do I need a computer to reinstall the firmware update? Cause I don't have one with me unfortunately

AroundTheWorld · Apr 27, 2019

Icelandman said:
I had similar problems with a Phantom 4 and I complained by email and the same evening I had a phone call to help me sort out the problem. This they were able to do over the phone and I have to say that the service was excellent. Previous to that (going back to 2013) I wrote 50 emails complaining about a problem and it was never satisfactorily resolved. They have improved enormously since then. I hope you have a similar success with your problem.

That's interesting. Do you remember what was the process to finally solve the problem on your Phantom 4?

Agis · Apr 27, 2019

AroundTheWorld said:
Thanks for all your answer guys. Do I need a computer to reinstall the firmware update? Cause I don't have one with me unfortunately

I beleive you do. Try initiate the update process in the mobile app and see where it goes. I would also send an email to DJI support. I hope it's nothing major and you'll have it in the air soon. Keep us posted.

twoheadlines · Apr 27, 2019

It is of course your right to voice your "pleasure" or "displeasure" about a product which has not met your expectations. Suggesting so on this forum is not going to get the M2P fixed or replaced though. You might like to have another look on the DJI web site where I am pretty sure you will find several different Support options whereby you can vent your "displeasure" more directly to DJI.

Support Product - DJI

As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology.

www.dji.com

Joe4flight · Apr 27, 2019

Hello ATW, I feel your pain about having a non performing drone. I have one question and one comment. Question: did you take the drone on a number of flights before going on vacation? Comment: Be thankful the issue (hardware/software) did not happen when the drone was up in the air. A crash would have been much worse.