I've been excited at the prospect of being a drone pilot and looking forward to getting one. After a lot of study I ordered a
Mavic Air 2 fly more combo with refresh and all the accessories. It was $1200. My order was rejected as they said my credit card wasn't good. I did it over and was rejected again. I use this card every day, more than enough room for purchases. I chatted with somebody at DJI and from the language I assume it was somebody from mainland China. I asked for a phone number and was refused a contact number, they said they would call me. I don't see any readily available customer service numbers listed on their website. So I searched customer satisfaction with DJI service and found a huge amount of problems. It seems people love their Mavic unless there's a problem and then the headaches start. I would love to take a chance that everything I received worked but I don't need the frustration of dealing with a China based company for a $1200 toy. Very sad as it looks like its a great drone as long as you don't need the warranty.
DJI is rated "Average" with 3.2 / 5 on Trustpilot