Many of us feel your pain dealing with DJI .
There Transfer policy is nonsense and dealing with them is like dealing with children .
If i could give them a lollipop before the call or email i would / lol
We always purchase 2 or 3 drones at a time from Amazon or Best buy or Micro Center and keep the best and send the back the unfit.
There is no fixing , out of the box needs to be perfect. # 1
Transferring refresh is difficult as it
requires an on line chat : We always make copies of that , this is always a good time to thank them for talking with us and how we can confirm.
DJI email take a full day for someone to get back to me for every message i have sent.
Everyone one I once knew at DJI is gone. The turn over rate is high.
When I purchased the Alltel Evo 2 Pro i thought i was in for Paradise but it was the exact opposite , i had to replace both units i got the same day ..
I waited a month after the updates and bought again, this time I updated the drone and bricked, it Support took weeks to be told there working on firmware update or I can go backwards .
My advice : DJI is not perfect , but no one is , once you learn how to work the DJI system you will find it gets easier and there is nothing better out there, just learn how to take advantage of the tools made available such as the Return policy.
Phantomrain.org
Gear to fly your Mavic in the Rain.