Any help pls? / compass redundancy / download data connection lost

[Hatman30]

so this happened!
Any ideas at all? Checked the onboard footage and when the connection was lost the video went out of focus and started glitching. The mavic didn't regain signal until about 500 ft away.
Also I was in sports mode and had a motor warning error before the compass warning happened.

 

[Cyberpower678]

View attachment 8087 View attachment 8086 so this happened!
Any ideas at all? Checked the onboard footage and when the connection was lost the video went out of focus and started glitching. The mavic didn't regain signal until about 500 ft away.
Also I was in sports mode and had a motor warning error before the compass warning happened.

Before even commenting, why didn't you just link use to the HD log? Much easier to work with than screenshots.

 

[Cyberpower678]

So I see the onboard hardware failed somewhere. Can you upload the log files for that flight from the black box?

 

[Hatman30]

HealthyDrones.com - Innovative flight data analysis that matters

 

[Hatman30]

So I see the onboard hardware failed somewhere. Can you upload the log files for that flight from the black box?

U mean directly from the Mavic?
I can't get the Assistant to work with my Mac even though I have the latest OS. The dji usb lead didnt work so I used another, on the controller it says usb connected but the app doesn't register it. Thus I only have the data from the controller / iPhone

 

[Hatman30]

Before even commenting, why didn't you just link use to the HD log? Much easier to work with than screenshots.

Link provided

 

[Cyberpower678]

U mean directly from the Mavic?
I can't get the Assistant to work with my Mac even though I have the latest OS. The dji usb lead didnt work so I used another, on the controller it says usb connected but the app doesn't register it. Thus I only have the data from the controller / iPhone

With that 80 second gap, it's hard to tell what the drone was doing in the meantime. Are you sure you have DJI Assistant setup correctly. You basically start it up, connect the USB to the Mavic, and turn the Mavic on.

 

[Hatman30]

With that 80 second gap, it's hard to tell what the drone was doing in the meantime. Are you sure you have DJI Assistant setup correctly. You basically start it up, connect the USB to the Mavic, and turn the Mavic on.

I have tried it with various leads and re and uninstalling it but to no avail. I have the footage from the sd card. It shows that when the connection was lost the video went out of focus , jittery and then froze temporarily. The mavic then follows the rth procedure and travels back to the home point as shown in the log map. I know a lot of people have been struggling to get DJI assistant to work on their macs. I may spend some more time trying to install it on my other mac laptop and see if that works. Very infuriating

 

[Cyberpower678]

I have tried it with various leads and re and uninstalling it but to no avail. I have the footage from the sd card. It shows that when the connection was lost the video went out of focus , jittery and then froze temporarily. The mavic then follows the rth procedure and travels back to the home point as shown in the log map. I know a lot of people have been struggling to get DJI assistant to work on their macs. I may spend some more time trying to install it on my other mac laptop and see if that works. Very infuriating

Hmm. It works perfectly on my Mac.

 

[Hatman30]

Hmm. It works perfectly on my Mac.

Have u got a link to the newest version if possible ?

 

[Cyberpower678]

Have u got a link to the newest version if possible ?

I'm using v1.0.9. I downloaded from DJI.

 

[Hatman30]

I'm using v1.0.9. I downloaded from DJI.

I just managed to install Assistant 2 on my newer Mac book pro and it connects fine.
However, everything works as it should apart from the Export black box option(both controller and Mavic). It just says exporting and the loading icon just goes round and round and round.
Any more ideas pls? Many thx

 

[BudWalker]

I just managed to install Assistant 2 on my newer Mac book pro and it connects fine.
However, everything works as it should apart from the Export black box option(both controller and Mavic). It just says exporting and the loading icon just goes round and round and round.
Any more ideas pls? Many thx

If you're trying to retrieve the .DAT then the Black Box isn't the right option. The .DAT is retrieved by selecting the Flight Record option. Look here for more info on this.

 

[Cyberpower678]

If you're trying to retrieve the .DAT then the Black Box isn't the right option. The .DAT is retrieved by selecting the Flight Record option. Look here for more info on this.

They're not the same thing on the drone?

 

[BudWalker]

They're not the same thing on the drone?

Negatory. I tried the Black Box once. Forgot what exactly happened but it didn't yield the .DATs.

 

[Cyberpower678]

Negatory. I tried the Black Box once. Forgot what exactly happened but it didn't yield the .DATs.

Oh whoops. Seems kind of redundant to have flight logs and a black box separate. I always thought they were the same.

 

[Hatman30]

If you're trying to retrieve the .DAT then the Black Box isn't the right option. The .DAT is retrieved by selecting the Flight Record option. Look here for more info on this.

I've managed to get the Mavic's dat files up on my desktop but I'm not able to copy or read them. Again any help appreciated

 

[BudWalker]

I've managed to get the Mavic's dat files up on my desktop but I'm not able to copy or read them. Again any help appreciated

You could provide the .DAT for others to look at and analyze. Do that by Dropboxing it and then posting a link.

You can analyze .DAT by using something like CsvView which can be obtained by going here. Since you're using a Mac you'll need to obtain the Mac version and take a look at the Mac version installation instructions on that page.

 

[Hatman30]

You could provide the .DAT for others to look at and analyze. Do that by Dropboxing it and then posting a link.

You can analyze .DAT by using something like CsvView which can be obtained by going here. Since you're using a Mac you'll need to obtain the Mac version and take a look at the Mac version installation instructions on that page.

Hi , I'm unable to copy or save the dat files from the memory card , even if I go into **** utility and create new image it isn't allowing me to??

 

[Hatman30]

Hi , I'm unable to copy or save the dat files from the memory card , even if I go into **** utility and create new image it isn't allowing me to??

Just done a re-install and managed to save the dat file to my desktop. I'll provide a link below