Bird Down!

[BAdkins]

Watched Mavic 2 Pro Zoom turn towards home after selecting RTH, then ascend to RTH height and start its return, but then started to come straight down after flying a short ways......will return to DJI...any special instructions or ideas?????


ORDER DATE

 

[msinger]

Did it land or do you think the motors shut off mid-flight? Did you check out the flight logs to see if they contain anything that explains what happened?

 

[BAdkins]

will pull logs...just looked up and saw it tumbling...to many pieces to collect,,

 

[msinger]

It would be helpful if you'd post both the TXT and DAT flight logs from your mobile device.

 

[BAdkins]

where can I find those instructions?

 

[msinger]

Click the "TXT" and "DAT" links in my post above.

 

[BD0G]

Hope you seated your battery really well before the flight.

 

[Sniperfritz]

Sorry to hear about your misfortune BAdkins.
it is always dreadfull when something like this happens. Please do share your logs.

 

[TR Ganey]

I was not there, I have not seen the logs, I have not seen the video but after reading several threads about batteries becoming disconnected during flight I checked all mine and guess what. I had one that did not properly latch. It is currently on it's way to DJI where I hope upon inspecting it they issue a replacement. I have the exact same issue with my RE goggles but after all the hassle they gave me over the battery I'm not sure it's worth it to try to get the goggles fixed or replaced.

 

[BAdkins]

I found the DAT and TXT files...now do I look at the ones with the last date ? which files do I post and also send to DJI. ...
TXT files are encrypted..is the correct?

 

[BAdkins]

I found the DAT and TXT files...now do I look at the ones with the last date ? which files do I post and also send to DJI. ...
TXT files are encrypted..is the correct?

 

[msinger]

I found the DAT and TXT files...now do I look at the ones with the last date ?

The date and time is in the filename. Find the DAT and TXT files that match the date and time of your flight.

which files do I post and also send to DJI

DJI is going to ask you to sync your flight logs in DJI GO like this.

TXT files are encrypted..is the correct?

Yes.

 

[BAdkins]

The date and time is in the filename. Find the DAT and TXT files that match the date and time of your flight.


DJI is going to ask you to sync your flight logs in DJI GO like this.


Yes.

thanks that is so helpful..

 

[BAdkins]

thanks that is so helpful..

what can I post on this site so someone can take a look

 

[BAdkins]

here is the TXT...I think

 

[BAdkins]

correct me if you need to..

 

[sar104]

Unfortunately the log is not definitive. The aircraft turned towards the home point and then started to head back, as you mentioned. Then the log stops. Either the battery disconnected or the FC shut down unexpectedly. DJI will be able to tell what happened from the aircraft DAT file, but the slow data rate and the latency in recording the mobile device logs makes it impossible to tell from those.

 

[BAdkins]

WOW! sounds right...think DJI wil warrant? thanks !!!!!

 

[sar104]

WOW! sounds right...think DJI wil warrant? thanks !!!!!

If it was a loose battery then probably not. If it was a sudden failure by the FC then probably yes.

 

[BAdkins]

Unfortunately the log is not definitive. The aircraft turned towards the home point and then started to head back, as you mentioned. Then the log stops. Either the battery disconnected or the FC shut down unexpectedly. DJI will be able to tell what happened from the aircraft DAT file, but the slow data rate and the latency in recording the mobile device logs makes it impossible to tell from those.

View attachment 65214

which file was this?