Got an email on Jan 20th stating that orders would be fulfilled in 3-5 days from clearing
Ordered a Fly More combo for my brother in law on January 24th. Payment cleared immediately
On February 7th the order status went to SHIPPED but no tracking info showed up
On February 10th I connected to chat and the agent gave me a FEDEX tracking number (goodie me thinks). They force a 'signature required' stipulation so FEDEX will not leave it on the porch even with an authorization release on the door.
Today I drive 20 miles to the FEDEX depot to pick up my stuff and it is a 6" x 6" box containing ONE propellor
Clearly DJI does this to eliminate the ability to cancel the order on their website and you are captive until you get it.
Got on the chat again after 17 people ahead of me and was told they have escalated this and I will receive an email within 24-48 hours. It must take that long to process and send out the 'we are working hard to ship all of our orders' canned email.
Un FRIGGING believable........ I still love their product however this company does not have a clue how to operate.
Ordered a Fly More combo for my brother in law on January 24th. Payment cleared immediately
On February 7th the order status went to SHIPPED but no tracking info showed up
On February 10th I connected to chat and the agent gave me a FEDEX tracking number (goodie me thinks). They force a 'signature required' stipulation so FEDEX will not leave it on the porch even with an authorization release on the door.
Today I drive 20 miles to the FEDEX depot to pick up my stuff and it is a 6" x 6" box containing ONE propellor
Clearly DJI does this to eliminate the ability to cancel the order on their website and you are captive until you get it.
Got on the chat again after 17 people ahead of me and was told they have escalated this and I will receive an email within 24-48 hours. It must take that long to process and send out the 'we are working hard to ship all of our orders' canned email.
Un FRIGGING believable........ I still love their product however this company does not have a clue how to operate.