We all like to bash DJI's service, usually with good reason. However, I recently had a positive experience.
I crashed my Mavic Air into a tree. Other than broken propellers there was no visible damage on the drone or the battery. The battery remained in place. However, the battery no longer functioned, would not take a charge. I called DJI and when they asked me if I had crashed I readily admitted it. (They probably have ways to tell if you're lying). I sent the battery in and within about 10 days I had a brand new one. They probably could have wiggled out of having to replace it if they wanted to but they did the right thing and I thank them for this.
I crashed my Mavic Air into a tree. Other than broken propellers there was no visible damage on the drone or the battery. The battery remained in place. However, the battery no longer functioned, would not take a charge. I called DJI and when they asked me if I had crashed I readily admitted it. (They probably have ways to tell if you're lying). I sent the battery in and within about 10 days I had a brand new one. They probably could have wiggled out of having to replace it if they wanted to but they did the right thing and I thank them for this.