DJI Mavic, Air and Mini Drones
Friendly, Helpful & Knowledgeable Community
Join Us Now

DJI offered me this , what do you think ?

erickx

Well-Known Member
Joined
Apr 1, 2017
Messages
46
Reactions
8
Age
56
DJI offers me this after my drone didn't rth . What do you think ?

Hi Eric, Thanks for your patience. For your claimed case CAS-551408-S2K5D1, we have already finished the analysis, and the result is as follows: 1. The aircraft was piloted under P-GPS mode, and responded to the pilot’s control well; 2. T=02-43, h=36m, d=654.5m, pilot pushed pitch forward 100%, flight record suddenly ended; With the record ended without any sign of abnormality, we could not verify what happened afterwards. As such, we could not provide warranty service. We truly appreciate your support for DJI, and especially applied for a 30% off coupon for aircraft without charger and remote: If you would like to accept the offer, please reply to my email for example “I accept the offer”. Should you have more questions, please feel free to let me know.
Best Regards, Sophia DJI Tech Support DJI - The Future Of Possible[/QUOTE]
 
  • Like
Reactions: Spanishcop
I think you should consider yourself lucky and take the offer.
 
  • Like
Reactions: erickx
Good deal. If what they said is true, an abrupt ending to the flight log usually means the pilot made error at some point.
 
  • Like
Reactions: erickx
Depends on the context, we don't know what other information you have.
The obvious conclusion from their analysis is that you likely gave full forward and flew into something, but if you had video cache recording of that moment showing being in the open...
 
  • Like
Reactions: dewster and erickx
Depends on the context, we don't know what other information you have.
The obvious conclusion from their analysis is that you likely gave full forward and flew into something, but if you had video cache recording of that moment showing being in the open...

+1 , could you give us more details please ?
 
+1 , could you give us more details please ?
On the other hand if you are interested in obtaining more details, you could always upload your TXT flight log for us to look at as well as any flight video. We will be happy to take a look.
 
It's surely just an assumption since we don't know which aircraft the OP was talking about. Perhaps he'll clear it up for us here.
 
+1 , could you give us more details please ?

e4017c6434e8d144b37e9bc03e0ee82e.jpg
 
I think they are referring to more details on what happened with your drone based on your comment from another post. Was the battery not properly attached when the so fly away happened and all connection was lost?

I'm assuming that's what is being asked in a nut shell.
 
  • Like
Reactions: erickx
I think they are referring to more details on what happened with your drone based on your comment from another post. Was the battery not properly attached when the so fly away happened and all connection was lost?

I'm assuming that's what is being asked in a nut shell.

Battery was attached correctly . No fly away . Connection lost . Then went awol
 

DJI Drone Deals

New Threads

Forum statistics

Threads
134,589
Messages
1,596,582
Members
163,093
Latest member
Chad Howard
Want to Remove this Ad? Simply login or create a free account