This is to elaborate on a post that was made back in May that I am in a certain way going through.
I bought a
Mavic Air 1 drone, and have only used it twice. Probably for no more than 15 minutes in total. I went to use it a few months ago, and the batteries were not charging, so after going backwards and forwards with DJI where i THOUGHT they were going to look at the batteries, then replace...
mavicpilots.com
I bought a Mavic Platinum a couple months ago directly from the DJI site in China on April 13, 2020. I was so excited. Waited 2 months almost to get it here due to Covid. So I get it and go through the unboxing, setup and when to get going there were issues with just how it acted. I didn't understand exactly due to being a newbie. I wasn't aware that the aircraft was already on the chopping block, as they were still selling it.
Well turns out my phone was the issue. It is a phone that's been around for some time now, a Samsung Galaxy s10+. There were issues where I wouldn't have complete control at times and then it seem to lose satellite communication abruptly or not recogize at all. Contacted DJI Tech and they said they that they hadn't gotten a firmware update as of yet for the Platinum. I am a patient kind of guy and waited, and waited. Contacted again and they said they were working on it. I supposed it was due to Covid and not having full staff. I waited. I was looking at the
Air 2 and saw that the Samsung S10+ was included in the
Air 2 firmware. I have maybe 10 minutes on this aircraft.
I contacted DJI Support again and they said they aren't going to be offering any firmware updates in the near future for the Platinum. I can buy another phone and it would work they said. This really pissed me off. That they would be selling this aircraft, $2002.00 with accessories BTW, and gaffing me as far as updating their product especially since I just bought it from them. They knew they weren't going to be making any updates any time soon. Yet they still sold the product.
I asked if I could exchange for the
Air 2 and send back the Platinum. Or I even offered to send mine back and pay the difference for the
Mavic Pro 2. They said, "Oh you can go through the exchange program." Of course I could, but they pretty much told me tough luck sucker.
I think I will be buying US now.