drone powers up instantly when battery is installed

[emufriedchicken]

As the title reads I have a battery that as soon as I install it into my M2Z it powers the drone up before I even touch the power button on the battery. When I do press the button on the battery all 4 status lights on my battery stay lit. Battery was manufactured 07/19 and has total of 9 recharges. Battery hasnt been dropped and no visible signs of other damage or swelling?

 

[Drone Master]

As the title reads I have a battery that as soon as I install it into my M2Z it powers the drone up before I even touch the power button on the battery. When I do press the button on the battery all 4 status lights on my battery stay lit. Battery was manufactured 07/19 and has total of 9 recharges. Battery hasnt been dropped and no visible signs of other damage or swelling?

This looks like a circuit issue inside the battery. Can you power the battery off with the button?

 

[emufriedchicken]

Yes you can power the battery off with the button but the drone stays powered on till you remove the battery...I have tested my other 3 spare batteries and they are fine its just this one!

 

[Drone Master]

Yes you can power the battery off with the button but the drone stays powered on till you remove the battery...I have tested my other 3 spare batteries and they are fine its just this one!

For sure a short circuit in that battery. What was the purchase date of your drone? If you are within 6 months, they should warranty this one.

 

[emufriedchicken]

7th of November 2019 was the purchase date...Ok will have to reach out to DJI product support and see what they can do for me.

 

[Drone Master]

7th of November 2019 was the purchase date...Ok will have to reach out to DJI product support and see what they can do for me.

Yes, I would definitely get it exchanged. Do not use that defective battery any longer. Good luck on the process.

 

[bonmot]

Did you turn the battery on before put it in by accident?

 

[emufriedchicken]

Not that I recall, dont think so?

 

[RayOZ]

Take a video of it and then send it back to DJI, if it’s still under warranty. I had similar issues with one of mine. Sent it back, got a replacement with the same fault. Send that back and got a third one. So far so good.
It’s important that you keep a video of it happening just in case their tech says they couldn’t find anything wrong. You then email your video.

 

[emufriedchicken]

Thanks for the suggestion of the video. I will have to make one. I am hoping its going to be a warranty claim too!