Great customer service from DJI

[Max Headroom]

I hope its OK to post this here, nice to see a company that values and looks after its customers.

 

[jaja6009]

I have found DJI Customer Service to be incredible!

Currently I have an Avata 2 in under Care and DJI is trying to honor their end of the deal. The current Border and Customs problems are holding up my replacement though.

I did buy an Avata 2 replacement though from South Korea and received it in 5 days. When and if DJI finally gets my Avata 2 out to me I will have two. One for FPV Acro and one for its real use, public safety training.

 

[Dave Pitman]

I have found DJI Customer Service to be incredible!

Currently I have an Avata 2 in under Care and DJI is trying to honor their end of the deal. The current Border and Customs problems are holding up my replacement though.

I did buy an Avata 2 replacement though from South Korea and received it in 5 days. When and if DJI finally gets my Avata 2 out to me I will have two. One for FPV Acro and one for its real use, public safety training.

Yeah, DJI has been great for me as well. The gov't's intervention...not so much.
Congrats on the Avata 2!

 

[JTorsrud]

Surprisingly, I've had some really good service and help with DJI Customer Service as well.

Despite all the NON-Sense going on with the government, I was still able to get the help I needed!

Thanks DJI

 

[Capt KO]

I've had great results from DJI repair service. In fact, DJI seems more reputable than the folks trying to put them out of business here. Sadly, we can't compete so they figure if we can't lick em..stick em.