My Mini3 order was horribly screwed up with improper shipping to Alaska so Fed Ex returned it before it got to me due to incorrect shipping procedures for batteries. It took over 2mo for the order to get here. Now, for my Avata, I texted an inquiry about cancelling because Best Buy advertised them locally and I wondered about the DJI care situation. Best Buy did NOT have it available in spite of their website saying it did. Today I got an email from DJI…they cancelled the order and refunded me. DJI has no ability to actually put a person at the “top of the list” in spite of saying they will expedite it. There website says “shipping tomorrow“ or something similar but actually they are out of stock. I have a drone vacation at the end of the month and have ordered from BestBuy as I think it will come before DJI will. I will NEVER order directly from DJI again. Absolutely the worst service and the worst ability to communicate of any business I have ever worked with.