Its over

TheRock · Nov 25, 2019

Just got mine yesterday and actually looked for the problem but mine is fine. The little thing is pretty amazing in a wind, actually.

meshuggy · Nov 26, 2019

TDZHDTV said:
Lumafusion (iOS) is identifying 2.7k video as 2720x1530 off my MM.

Thanks for responding. Another indication that programs are able to recognize the correct resolution/ratio.

Do you even have these lines in the original footage? Or is your footage good in general? How did you vote in the poll?

TDZHDTV · Nov 26, 2019

meshuggy said:
Thanks for responding. Another indication that programs are able to recognize the correct resolution/ratio.

Do you even have these lines in the original footage? Or is your footage good in general? How did you vote in the poll?

Yes, I believe the issue is there

F22arecool · Nov 26, 2019

If anybody without the distortion or with, can you please post your video resolutions? And can you also tell us if you have the FCC or the CE version? I want to see if the region has an effect.

cncpro · Nov 27, 2019

On my phone, if i go on file,properties, the resolution is ok. But video isnt ok on the bottom. Version is CE.

WithTheBirds · Nov 27, 2019

cncpro said:
On my phone, if i go on file,properties, the resolution is ok. But video isnt ok on the bottom. Version is CE.

What is your version of ok- vertical resolution = ??

cncpro · Nov 27, 2019

I think its ok. See my printscreen.

meshuggy · Nov 27, 2019

TDZHDTV said:
Yes, I believe the issue is there

Well, that's 1080p footage where the problem doesn't occur anyway.

DanMan32 · Nov 27, 2019

cncpro said:
I think its ok. See my printscreen.View attachment 86633

That's 10 more lines than normal. Should be 1520.

uptowndisco · Nov 28, 2019

I have the same bottom video problem UK CE Version . 2.7 video is being recorded at 2720 x 1536

Gebo · Nov 28, 2019

Message from DJI:

Hi Stephan,

Thank you for patiently waiting.

We have already received a feedback from our engineers. As per them, the reason of this is due to the difference between the two decoding methods, hardware decoding and software decoding, which are not abnormal.

Principle: Because the system resolution (such as directly viewing the properties of the video file directly with a computer) is 2.7k is 2720 x 1536, and the video resolution is 2.7k is 2720 x 1530, so there will be a difference of 6 pixels at the bottom, causing the above phenomenon.

[Appearance scene]
It appears when uploading videos on some social media platforms, or using the Windows' own player or a low level player.

As for the solution, Please use a professional player (such as Potplayer) to play, this phenomenon does not occur. Or if the player has hardware decoding and software decoding, this phenomenon will occur if you choose hardware decoding, and will not occur by using software decoding. Also, this phenomenon does not occur when editing videos with editing software.

Should you have any further questions or comments, please feel free to reach us at [email protected] We're always happy to help whenever we can!

Thank you for choosing DJI.
Best Regards,
Dan

I had already discovered the solution myself. Editing with professional software (I use Prodrenalin software) indeed ensures that the disturbance at the bottom of the image disappears. So I think they are right.

WithTheBirds · Nov 28, 2019

Gebo said:
Message from DJI:

Does the 1080 video have 1086 lines and only display properly with a software decoder?

uptowndisco · Nov 28, 2019

I use Potplayer already and it does show the bad 6 lines at the bottom of the video , as for Video Editing I have tried (full paid versions)
Cyberlink Powerdirector 365 latest version , and also
MAGIX Movie Edit Pro Plus , both video editors show the 6 bad lines at the bottom after exporting , the only way to get rid of it is to crop into the video in edit , which is not
a proper solution.
DJI the problem lies with yourselves to fix in a Firmware update for CE users.

do not lay the blame on the software that your customers are using to edit , I also own an Inspire 2 Inspire 1 , P4P , P4, Mavic pro , Mavic Pro 2 , P3P , Mavic Air , Spark . none of these craft
show this fault in any edit package . only the Mavic Mini.

cncpro · Nov 28, 2019

I totaly agree.

F22arecool · Nov 28, 2019

Gebo said:
Message from DJI:

That's such a horrible response from them. Its like they are shifting the blame on the users for playing their "amazing Mavic videos" on the users bad software (low level player??). It doesn't make sense because the majority of buyers for the Mavic Mini are not professionals and just want to share a cool video on facebook or something.

uptowndisco said:
I use Potplayer already and it does show the bad 6 lines at the bottom of the video , as for Video Editing I have tried (full paid versions)
Cyberlink Powerdirector 365 latest version , and also
MAGIX Movie Edit Pro Plus , both video editors show the 6 bad lines at the bottom after exporting , the only way to get rid of it is to crop into the video in edit , which is not
a proper solution.
DJI the problem lies with yourselves to fix in a Firmware update for CE users.

do not lay the blame on the software that your customers are using to edit , I also own an Inspire 2 Inspire 1 , P4P , P4, Mavic pro , Mavic Pro 2 , P3P , Mavic Air , Spark . none of these craft
show this fault in any edit package . only the Mavic Mini.

Thank you for saying this. I agree completely and it makes me mad that DJI would respond like this.

DanMan32 · Nov 28, 2019

It does no good if the original data contains 1536 lines with 6 of those lines being garbage. It's not the player's job to crop.

Anyway my search shows typical 2.7K resolution to be 1520 lines.

paulatkin73 · Nov 28, 2019

DanMan32 said:
It does no good if the original data contains 1536 lines with 6 of those lines being garbage. It's not the player's job to crop.

Anyway my search shows typical 2.7K resolution to be 1520 lines.

the actual video file i have has 1530 lines. i do not see anything at the bottom of the frame, if that is still the 'issue' discussed here, as frankly i lost track of what people do complain about now.

meshuggy · Nov 28, 2019

WithTheBirds said:
Does the 1080 video have 1086 lines and only display properly with a software decoder?

The problem doesn't occure on my 1080p footage at all. It's only present with 2,7k.

I also tried a mobile fix/editing solution with KineMaster Pro (which is a pretty good editing app on Android) and hoped the app would handle the 6 garbage lines correctly. With no luck.

I will try DJIs built in Video Editor later. It would be extremely embarrassing if their app didn't get that either.

meshuggy · Nov 28, 2019

paulatkin73 said:
View attachment 86757

the actual video file i have has 1530 lines. i do not see anything at the bottom of the frame, if that is still the 'issue' discussed here, as frankly i lost track of what people do complain about now.

Could be that VLC Player handles the footage correctly.

I will check that on my own footage now.

paulatkin73 · Nov 28, 2019

meshuggy said:
Could be that VLC Player handles the footage correctly.

I will check that on my own footage now.

i looked in both vlc and davinci resolve. and in the default windows 10 player, whatever that thing is.

Its over

Have you seen similar problems on your MM video? (only respond if you have a mavic mini)

Yes

No

Yes but looks different

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