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Mavic 2 - Battery 63% -> 0% instantly. Voltage Drop. HELP!

OPTION A: Users should read the instructions and not fly after automatic discharge to 60%

OPTION B: DJI can program the drone/battery to discharge to 10-20%.

I wonder which of these two options would be a lot more successful and user friendly? ?

Well the answer is A. Discharging to 10-20% would both increase the number of discharge cycles unnecessarily and is too low a level for LiPo battery storage. You should probably stop wondering and start learning about this stuff before you do any more flying.
 
The self discharge sounds seriously flawed.
Not at all flawed. It brings the battery down to a safe storage level that is neither too high nor too low, both of which could cause battery damage.

OPTION A: Users should read the instructions and not fly after automatic discharge to 60%

OPTION B: DJI can program the drone/battery to discharge to 10-20%.

I wonder which of these two options would be a lot more successful and user friendly? ?
Definitely Option A. Option B could cause other battery issues. This is a complex computer-controlled flying machine! The very least someone can do is read the entire manual and learn about the systems before flying it.

If your automobile engine seized because you never change the oil, is that bad design from the automaker? Or is it not being properly used and maintained as is clearly stated in the user manual?
 
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If you have had the drone for over a year with 40 cycles and still dont know anything about auto discharge,storage levels or cell balance your batteries might not be in as good a condition as you think
 
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