- Joined
- Apr 14, 2017
- Messages
- 4
- Reactions
- 17
- Age
- 52
I opened a case with DJI Support because my Mavic cooling fan stopped working and I began receiving a warning of "aircraft core board overheated". I just received the assesment and repair invoice for replacing a gimbal mounting bracket, both rear motor arms, a couple of shell components and a couple of camera cable covers.
To be sure, one of my rotor arms had taken an impact in a small crash, which I repaired pretty effectivly with some JB Weld, so I can understand why they'd want to replace these parts, even though I didn't ask for them to be repaired. But I'm a bit mystified as to what any of these repairs has to do with the failed cooling fan and overheating issue.
I sent them a response email asking if this repair is going to resolve the overheating, but my experience so far is not giving me any confidence in the repair process.
Has anyone else had similar experiences? Is this par for the course with DJI Support?
To be sure, one of my rotor arms had taken an impact in a small crash, which I repaired pretty effectivly with some JB Weld, so I can understand why they'd want to replace these parts, even though I didn't ask for them to be repaired. But I'm a bit mystified as to what any of these repairs has to do with the failed cooling fan and overheating issue.
I sent them a response email asking if this repair is going to resolve the overheating, but my experience so far is not giving me any confidence in the repair process.
Has anyone else had similar experiences? Is this par for the course with DJI Support?