Hello everyone,
First of all, I'm new here, so thank you for having me and please forgive me if I post in the wrong forum.
Second of all, I just received my brand new Mavic Air 2 yesterday. Needless to say I was very excited.
I went through all the firmware updates, compass and IMU calibration, no problem.
Unfortunately, I was consistently getting this message "Downward Vision Sensor Error, contact DJI for assistance". (image attached)
I did some digging and downloaded the DJI Assistant 2 for Mavic, tried to calibrate the vision sensors. The front facing sensors work fine (image and all), but when it comes to the downward facing ones, I have no image, just black (image attached), so no guides appear on my computer screen, the bottom left thumbnails say "Sensor status" is green .
I checked and double checked if I had any film or stickers on the sensors, nothing. Also, it's a brand new drone so I've never used it and it never crashed, no damage or anything.
So my question is, should I be worried ? Can anyone help?
Thank you
First of all, I'm new here, so thank you for having me and please forgive me if I post in the wrong forum.
Second of all, I just received my brand new Mavic Air 2 yesterday. Needless to say I was very excited.
I went through all the firmware updates, compass and IMU calibration, no problem.
Unfortunately, I was consistently getting this message "Downward Vision Sensor Error, contact DJI for assistance". (image attached)
I did some digging and downloaded the DJI Assistant 2 for Mavic, tried to calibrate the vision sensors. The front facing sensors work fine (image and all), but when it comes to the downward facing ones, I have no image, just black (image attached), so no guides appear on my computer screen, the bottom left thumbnails say "Sensor status" is green .
I checked and double checked if I had any film or stickers on the sensors, nothing. Also, it's a brand new drone so I've never used it and it never crashed, no damage or anything.
So my question is, should I be worried ? Can anyone help?
Thank you